Company Overview:
At PlayPower, we are not just a company; we’re a passionate family of brands dedicated to creating moments of joy and inspiration through play. As a global leader in crafting premier recreational equipment, our mission is to ignite imaginations and fuel creativity in people of all ages. By joining our team of over 1500 employees across the world, you are joining a community that believes in the Power of Play! If you're ready to make a lasting impact and bring laughter and fun to the lives of children and adults, explore our exciting opportunities at PlayPower and help us to create a world where play knows no limits.
Position Overview:
The Shared Services Customer Services Representative (CSR) serves as a vital liaison, responsible for providing product and service information, as well as resolving emerging issues for our valued customer accounts. This role's primary objective is to deliver a high-quality customer experience across our brands, ensuring customer satisfaction.
Key Responsibilities:
- Efficiently manage a high volume of incoming calls.
- Identify and assess customers' needs to meet their satisfaction.
- Foster sustainable relationships and trust with customer accounts through open and interactive communication.
- Offer accurate, valid, and comprehensive information using the appropriate methods and tools.
- Enter orders and distribute order acknowledgments.
- Generate proforma invoices for international customers as required.
- Investigate and resolve invoicing discrepancies, shipping issues (shortages), and various customer concerns on a daily basis.
- Assist customers in identifying part numbers and pricing.
- Contribute to the planning and coordination of sales-related events, including sales meetings and training sessions.
- Handle customer complaints, provide timely solutions and alternatives within established timeframes, and follow up to ensure resolution.
- Adhere to communication procedures, guidelines, and company policies.
- Fulfill any additional responsibilities as assigned, demonstrating a commitment to supporting and encouraging PlayPower's Vision, Mission, and Values.
Qualifications/Requirements:
- High school diploma
- Minimum of 5 years of customer service experience.
- Proven customer support experience or client service representative experience.
- Demonstrated ability to manage a high-volume workload in a fast-paced environment.
- Strong multitasking, prioritization, and time management abilities.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Professional presence: ability to make a positive impression in all forms of communicative engagements while remaining “customer focused” and providing a high-level of support.
- Displaying excellent interpersonal and communication skills, strong follow-up, and collaboration skills.
- Attention to detail and exceptional organizational skills.
- Proficient in Microsoft Outlook, Word, and Excel.
- This position is full-time (Monday through Friday; 8:00 AM to 5:00 PM) and remote work is not available.
Compensation:
Compensation for this position will be commensurate with the candidate's experience and qualifications, aligning with industry standards. The salary range for Dallas, TX, is also based upon geographical market standards for the industry and position in those areas.
There is also the possibility of additional bonuses based on individual merit at the discretion of the company.
PlayPower offers a competitive benefits package including, but not limited to, paid time off, health insurance, and 401(K) for full-time positions. Qualified candidates only. Please apply through our website at www.playpower.com and click on careers.
Although we appreciate all interest, only those selected for an interview will be contacted.
Reference checks, ability/personality tests, and pre-employment drug testing will be conducted.
EEOC Statement:
PlayPower and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, and military or veteran status, sexual orientation, or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting but could be higher based on education, experience, and the location of the position. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the job description for accurate starting pay range information or feel free to discuss this with an HR professional if you are chosen to move forward with an interview. This position may be eligible for bonuses based on company discretion.
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. PlayPower reserves the right to change job duties, including essential job functions, according to business necessity.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person