Job Description:
As a customer service representative, you’ll handle calls for many departments within a busy office setting. This is not a remote position, in person attendance is mandatory.
Duties and Responsibilities:
- Answer a variety of calls including appointment requests, maintenance plan renewals, payments, registration requests, etc. 70-120/day
- Make outbound calls
- Answer chat requests online
- Respond to website inquiries for appointments
- Enter and maintain customer data within the system
- Process maintenance agreements and invoice payments
- Cross train to assist in supporting other office functions
Preferred Qualifications:
- Strong multi-tasker
- Minimum (1) customer service experience
- Excellent communication skills, demonstrated listening and written/verbal communication
- Computer Proficiency
- Urgency in handling each call in the most efficient, effective way possible
- Excellent customer service, empathy is a must
- Problem solving skills
- Familiarity with the HVAC, Plumbing, or Electrical industry (Highly preferred)
- Service Titan Experience (Highly preferred)
This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required. We are a drug free workplace. Willingness to submit to a pre-employment drug test and background check is mandatory for employment.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Sarasota, FL 34240: Relocate before starting work (Required)
Work Location: In person