Customer Service Representative
Company Overview:
ShotKam is a global manufacturer of specialized digital cameras that mount to shotguns. The patented ShotKam is a one-of-a-kind training tool that helps shooters determine why they missed or how they hit a target. Our product is uniquely designed for durability, precision, and long-term reliability. Our company is growing, and we are looking to add a few full time Customer Service Representatives to our core team in Boca Raton, FL; this is an in-person job.
About this Job:
Seeking a Part-Time Customer Service Representative with a passion for high-tech products and a positive attitude. A successful team member will excel in swiftly and accurately addressing customer inquiries about our product.
Patience, empathy, and strong communication skills are essential traits for our team. We're dedicated to delivering top-notch customer service, ensuring prompt responses to inquiries, and maintaining exceptionally high levels of customer satisfaction. If this description resonates with you, we'd love to hear from you
RESPONSIBILITIES
- Respond to all customer support emails, phone calls, and live website chats
- Troubleshoot and resolve customer technical issues
- Guide users step-by-step through any troubleshooting
- Follow-up on customer inquiries to ensure complete resolution and satisfaction
- Become well-versed to assist in any area of the business
- Other duties as assigned by your supervisor
REQUIREMENTS
- Excellent written communication skills
- Strong attention to detail with emphasis on accuracy and quality
- Ability to maintain composure and de-escalate situations effectively
- Strong organizational abilities and adept at prioritizing tasks
- Self-driven with a positive outlook
- Proficient with both Windows PCs and Mac systems
SCHEDULE AND COMPENSATION
- Hours: 4-hour shift Monday through Friday between 12:00 PM - 6:00 PM, 20-25 hours per week
- Compensation: Hourly rate of $20-22, dependent on experience
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Boca Raton, FL 33487: Relocate before starting work (Required)
Work Location: In person