HelloGov AI is an innovative startup transforming the application processes for passports, travel visas, vehicle registration, and immigration using AI and new technologies. We seek passionate individuals eager to advance AI-assisted services and excel in a fast-paced environment.
Location: Miami, Florida (Coral Gables) - In-person position
Role Objective:
As our Customer Success Specialist, you will ensure customer satisfaction by providing personalized and proactive support throughout their document processing journey.
Responsibilities:
- Customer Advocacy: Serve as the main contact for customers, guiding them through the government document application process.
- Personalized Support: Offer tailored guidance to meet each customers needs and timelines through phone and Zoom calls.
- Issue Resolution: Address and resolve customer concerns quickly, maintaining supportive communication.
- Feedback Loop: Collect and analyze client feedback to provide insights for continuous service improvement.
Qualifications:
- Expert proficiency in English, both written and verbal
- Excellent communication and presentation skills
- Strong empathy, listening skills, and a genuine desire to help others
- Process-oriented with an understanding of how information connects
- Self-starter with a proactive mindset for process improvement
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM systems and office software
- Positive attitude, team player, and self-motivated
- Attention to detail
- Availability: 9 am - 6 pm EST, Monday to Friday (excluding federal holidays)
- Comfortable speaking with customers on Zoom and phone calls
Benefits:
- Health insurance
- Paid time off, and holidays
- Lifetime Gym Membership Included
Pay: $55,000 - $60,000
Schedule:
- Monday to Friday 9:00-6:00 PM
Education:
Ability to Commute:
- Coral Gables, FL 33133 (Required)
Work Location: In person
HelloGov AI is an equal opportunity employer dedicated to fostering diversity and innovation. We are seeking candidates who are not only excited about AI but also ready to excel in a fast-paced, competitive startup environment.
Job Type: Full-time
Job Type: Full-time
Benefits:
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Coral Gables, FL 33133 (Required)
Work Location: In person