About Us:
At San Antonio Family Physicians, communication and customer service are the cornerstones of our approach. Our patients deserve a doctor who really pays attention to their concerns; one who communicates with them to provide the best individualized medical care possible. We are dedicated to providing our patients with the best experience possible. We truly listen to each patient and address their individual needs. Our goal is to take care of all of our patients primary care needs.
Overview of the Role:
The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel.
Essential Job Duties:
- Greet patients and visitors in a prompt, courteous and helpful manner.
- Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed.
- Assist new patients in completing all necessary paperwork
- Collect all patient insurance information
- Direct patients to Patient Financial Specialist (PFS) to update new insurance charges or to make financial agreements
- Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)
- Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.
- Schedule patients return appointments.
- Participate when necessary with other staff members to seek account resolution.
- Batch and balance all monies and transactions entered in the system daily.
- Completes all daily activity reports at the end of the scheduled shift.
- Participates in educational and developmental activities.
- Maintain patient flow
- Follow HIPAA guidelines.
- Other duties as required
Minimum Qualifications:
- 2+ years of experience in a clinical setting
- Exceptional verbal and written communication skills
- Excellent customer service orientation and phone skills
- Ability to manage multiple projects and competing priorities in a fast-paced environment
- Exceptional organizational skills
Education/Certificate/License
- High School Graduate or GED
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical office: 1 year (Required)
- EMR systems: 1 year (Preferred)
Ability to Commute:
- San Antonio, TX 78251 (Required)
Work Location: In person