**Overview:** We are seeking a Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. **Responsibilities:** - Answer incoming customer inquiries via phone, email, and chat - Provide information about products and services - Assist customers with orders, returns, and exchanges - Upsell products and services to maximize sales opportunities - Conduct outbound calls to follow up on customer inquiries - Maintain accurate customer records and update information in the database - Resolve customer complaints in a professional manner - Collaborate with other team members to ensure customer satisfaction **Experience:** - Proven experience in customer service or a related field - Strong phone etiquette and communication skills - Ability to upsell products effectively - Proficiency in English; bilingual in Spanish is a plus - Experience with outbound calling and sales techniques - Excellent data entry skills for updating customer information accurately Joining our team as a Customer Service Representative offers the opportunity to enhance your communication skills, work in a dynamic environment, and contribute to our commitment to delivering exceptional service.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
Experience:
- Insurance: 1 year (Preferred)
License/Certification:
- Insurance license (Preferred)
Work Location: In person