Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This position offers the opportunity to work in a dynamic and fast-paced environment.
Duties:
- Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries
- Upsell products and services to customers based on their needs
- Perform outbound calls to follow up with customers or prospects
- Maintain accurate customer records and update information in the database
- Handle customer complaints and provide appropriate solutions in a timely manner
Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills with a focus on phone etiquette
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in data entry and computer systems
- Bilingual proficiency, especially in Spanish, is a plus
- Strong sales skills and the ability to upsell products or services
- Multilingual capabilities are advantageous for this role
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Contract
Pay: $52,000.00 - $95,000.00 per year
Benefits:
- On-the-job training
- Professional development assistance
- Referral program
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Miami, FL 33165 (Preferred)
Ability to Relocate:
- Miami, FL 33165: Relocate before starting work (Required)
Work Location: In person