FEDERATED HERMES, Inc.
Unit Manager – Customer Contact Center
Houston, Texas
Hybrid location (office/remote)
Federated Hermes, Inc., leading global asset manager focused on meeting the diverse and evolving needs of today’s investors is seeking a Unit Manager to support our Customer Contact Center in Houston, Texas.This role provides day-to-day support and ongoing development to team of Client Service Representatives within the Client Contact Center while also engaging with participants to understand and respond to their needs.
What you can expect:
As a Unit Manager, you will be responsible for:
- Fostering a positive work environment that promotes the importance of developing long standing client relationships and “best in class customer care.
- Providing direct supervision and oversight of a team and activities involving front line communication with Federated Hermes’ participants.
- Responding promptly to client inquires and participating in client calls as necessary.
- Representing the business unit and its participants in meetings with Federated Hermes’ vendors on administrative and/or operational matters.
- Participate in establishing, implementing, and monitoring performance metrics.
- Provide ongoing coaching and development to new and existing employees.
What we are looking for:
- High School diploma or equivalent with a minimum five years of experience in a corporate customer service call center environment required.
- 2 years of experience in a supervisory or leadership role required.
- Experience in the financial services industry preferred.
- Proficiency with Microsoft Office Suite and standard office computer applications
- Effective communication skills.
- Ability to analyze complex situations, reach sound conclusions, and propose solutions.
- Ability to work as a member of a team and accomplish company objectives.
Our investment in you:
We believe our employees are our most important asset! Therefore, we offer benefits programs designed to help you and your family thrive, training programs to advance your professional development and opportunities for you to give back to the community. Our offerings include:
- A competitive total compensation package, including bonus programs designed to recognize and incentivize our employees to do their best every day.
- Time off programs including paid vacation, parental leave and a volunteer day to help you stay healthy and connected to the things that are important.
- Opportunities to expand your professional network within the firm and the community through participation in programs such as the Women in Investing Employee Resource Business Group and the University Ambassador Program.
About Federated Hermes:
For more than 60 years, Federated Hermes (FHI) has provided world-class investment solutions to financial professionals in the United States and around the world. Federated Hermes' employees have defined the qualities of the company’s success over the decades: a reputation for integrity and excellence, a commitment to customers and employees and a history of longstanding client relationships. While each market cycle brings new opportunities and challenges to the company, Federated Hermes continues to foster employee commitment to excellence in the investment management industry.
About this opportunity please visit:
https://careers.federatedhermes.com/psp/EXT/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=9128&PostingSeq=1
EOE – Including Disability / Vets
Federated Hermes is committed to providing equal employment opportunities to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex (including pregnancy), sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any applicable local, state or federal law applicable to Federated Hermes.
We are interested in qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas.
Only those candidates in whom we have an interest will be contacted.
About Federated Hermes, Inc. go to: www.federatedhermes.com
Job Type: Full-time
Schedule:
Work Location: Hybrid remote in Houston, TX 77002