Nelson Alarm is a full-service security company providing Indianapolis and the surrounding communities with a wide range of customized security services. Providing our customers with “Only the Best” has been our goal since the first day we opened our doors. Knowledgeable sales team, friendly office staff and 24-hour service are just a few of the ways we work to achieve this goal.
Position Summary:
The Field Logistics and Scheduling Coordinator will work closely with management as this is a critical position within the organization. The individual will ensure the installation and service technicians are effectively and efficiently performing their job duties and tasks. The ideal candidate will have a can-do personality, be well organized, extremely detail focused and have excellent communication skills. This position requires a high energy individual that can multi-task and make several outbound calls to customers each day.
- Prioritize and schedule customers effectively and efficiently by utilizing industry and Nelson Alarm “Best Practices” of time-based guidelines and methods in job approach. This includes being in sync with the sales team to maximize company profits and minimize errors on job costing.
- Ensure technicians are properly detailing completed work and job parts on all installation and service work orders via audit and account for programming for accuracy.
- Closely monitor technician service and installation time to ensure efficient operations, including optimal routing and logistics, call-backs and customer feedback related to each technician.
- Handle inbound calls from customers and field technicians in a prompt and professional manner. Deliver high quality service to build customer relationships and drive customer retention during each interaction.
- Assist field technicians to program and perform functional testing on installed field devices. Upload-download alarm panel programing changes and updates as required.
- Manage recurring service calls and inspections for all customers.
- Achieve assigned goals and objectives set by the company.
- Perform other duties as assigned.
Ideal Candidate:
- Alarm and security industry experience.
- Excellent verbal, written and customer service skills. Detail oriented is a must!
- Takes initiatives, pursues opportunities, and tackles goals and objectives established.
- Experienced in a fast-paced and team-oriented environment, results driven.
- Must be very analytical and have excellent time management, organizational and problem-solving skills.
- Prioritizes and performs a variety of concurrent tasks.
- Possess high energy and positive attitude over the phone.
Benefits:
- Competitive compensation.
- Career development and advancement opportunities.
- Casual attire throughout the week.
- Friendly, open and team-oriented work atmosphere.
- Excellent benefits including generous medical, vision, dental and life insurance.
- Retirement plan with a company match.
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service and Scheduling: 3 years (Preferred)
Work Location: In person