The Hospice Intake Coordinator plays a vital role in managing the intake process and providing administrative support to the hospice team. The responsibilities include organizing, sorting, and maintaining documentation in patient files, assisting with new referrals, and ensuring effective communication within the team and with patients and families. This role also involves promoting the Hospice’s philosophy and mission by presenting a positive image to all stakeholders.
Responsibilities:
- Organizes, sorts, and maintains documentation in patient files in a timely manner.
- Provides clerical support, including preparation of admission, orientation, and new hire packets; typing, special projects, filing, and copying.
- Assists with maintenance of personnel files.
- Handles communications, including phone system, memos, answering incoming calls, documenting, and disseminating appropriate messages.
- Provides computer support and data entry as needed.
- Promotes the Hospice’s philosophy and mission by presenting a positive image to patients, families, physicians, and community agencies.
- Ensures effective communication to patients, families, team members, and other health care professionals while maintaining confidentiality.
- Receives and documents new referrals in a timely manner.
- Participates in coordinating care with Nursing Supervisors, patients, and the Interdisciplinary Group/Team.
- Provides effective communication to patients, staff members, other health care professionals, and referral sources.
- Responds to the Hospice’s and patient needs in a professional and creative manner.
- Demonstrates commitment, professional growth, and competency.
- Participates in the Hospice’s sponsored in-service trainings and QAPI program.
- Promotes the Hospice’s philosophy and administrative policies to ensure quality of care.
- Manages all office functions and processes including clerical, personnel, medical records, and office machines.
- Oversees Hospice communications including pagers, telephones, mail, and tracking of physician orders.
- Ensures compliance with all state and federal regulations.
- Uses effective interpersonal relations and communication skills.
- Performs on-call duties as requested by leadership.
- Performs other duties as required.
Qualifications:
- Strong organizational skills.
- Proficiency in clerical and computer support.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality.
- Commitment to professional growth and competency.
- Familiarity with state and federal regulations related to hospice care is a plus.
Benefits:
- Competitive pay starting at $17 per hour.
- Opportunities for professional growth and development.
- Supportive Team Environment
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person