A front desk receptionist at a medical spa (medspa) plays a crucial role in ensuring the smooth operation of the facility and providing a positive experience for clients. Here are some key responsibilities, skills, and attributes that are essential for this role:
Responsibilities:
- Client Interaction:
- Greet clients warmly and check them in for their appointments.
- Answer phone calls, respond to emails, and manage scheduling.
- Provide information about services, pricing, and promotions.
- Handle client inquiries and resolve complaints or issues.
- Administrative Tasks:
- Manage appointment bookings and maintain an organized schedule.
- Process payments, handle billing, and manage cash register operations.
- Maintain client records and ensure confidentiality of sensitive information.
- Order and manage inventory of office supplies and spa products.
- Coordination:
- Liaise between clients and medical professionals to ensure smooth communication.
- Coordinate with other staff members to ensure the spa operates efficiently.
- Assist with marketing efforts, such as social media posts, newsletters, and promotions.
- Facility Management:
- Ensure the front desk and waiting area are clean, tidy, and welcoming.
- Manage the opening and closing procedures of the spa.
- Monitor and maintain office equipment and report any issues.
Skills and Attributes:
- Excellent Communication:
- Strong verbal and written communication skills.
- Ability to listen actively and provide clear, concise information.
- Customer Service Orientation:
- Friendly, approachable, and professional demeanor.
- Patience and empathy when dealing with clients.
- Organizational Skills:
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and time management skills.
- Technical Proficiency:
- Familiarity with office software
- Experience with POS systems and basic accounting.
- Professionalism:
- Maintain a well-groomed appearance and adhere to the spa’s dress code.
- Uphold the spa’s standards and policies consistently.
Tips for Excelling in the Role:
- Develop Product Knowledge: Understand the spa’s services, products, and procedures thoroughly to provide accurate information to clients.
- Enhance Interpersonal Skills: Build rapport with clients and create a welcoming atmosphere.
- Stay Organized: Keep track of appointments, client preferences, and administrative tasks efficiently.
- Seek Feedback: Regularly ask for feedback from clients and colleagues to improve your performance.
- Continuous Learning: Stay updated on industry trends, new services, and customer service techniques.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Saint Johns, FL 32259 (Required)
Ability to Relocate:
- Saint Johns, FL 32259: Relocate before starting work (Required)
Work Location: In person