Job Summary:
We are seeking a highly skilled and compassionate Nurse Navigator to join our healthcare team. As a Nurse Navigator, you will play a crucial role in guiding patients through their healthcare journey, providing support, education, and coordination of care. Your expertise and dedication will help ensure that patients receive the highest level of care and support throughout their treatment process.
Duties:
- Serve as a primary point of contact for patients, families, and healthcare providers
- Assess patient needs and develop individualized care plans
- Coordinate appointments, referrals, and consultations with various healthcare specialists
- Provide education and support to patients regarding their medical condition, treatment options, and resources available
- Collaborate with interdisciplinary teams to ensure seamless coordination of care
- Monitor patient progress and outcomes, making necessary adjustments to the care plan as needed
- Maintain accurate and up-to-date documentation of patient interactions and interventions
- Adhere to medical office standards and protocols to ensure quality patient care
Skills:
- Assess client’s needs for services and integrate into the providers CCM/PCM patient care plan and goals with the client/family and other providers.
- Work collaboratively with team members to provide outreach and engagement.
- Provide assistance through advocacy to client and family for entitlements and other community services.
- Work closely with in-office providers to manage the day-to-day calls involving: symptom control, medication management, and provide patient and family education.
- Receive patient information and respond to telephone calls from patients requiring medical guidance.
- Provides patients with clear instructions and education utilizing appropriate guidelines.
- Educates the patient on properly contacting the physician office for urgent care matters / or 911 when appropriate or unsure.
- Directs the patient to keep follow-up appointments with the physician office and to maintain self-home care based on physician direction and outcomes of nursing assessment.
- Utilizes the in-office staff, and Clinical Call Center to meet the needs of the patient and family.
- Documents calls according to established guidelines.
- Communicates with physician, Nurse Practitioner, RN, Social Worker or other health care providers regarding patient’s status when indicated.
- Collaborates with the Nurse Practitioner, and or physician when a patient requires intervention or follow-up.
- Participates in education and in-service programs.
Knowledge and Skills
- Graduate from an accredited School of Nursing.
- ●Current license to practice as an LVN/LPN in Wisconsin with at least 3 years as an LVN.
- Minimum of 1-3 years’ experience as a Care/Case Manager or Coordinator in the Telehealth, (preferred), homecare, inpatient, physician practice or in-home case management setting.
- Experience working with the adult population.
- Ability to work a full-time (40 hours minimum)
- Prefer experience working as a telecommuter
- Experience in clinical telephone focused assessments.
- Experience working with Electronic Health Record (EHR)
- Demonstrates progressive proficiency with the utilization of available computer technology, including typing skills.
- 60 + WPM typing
- Demonstrated customer service, leadership, communication
- MUST HAVE LICENSE TO PRACTICE IN WISCONSIN
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: No less than 40 per week
Benefits:
Medical specialties:
- Geriatrics
- Medical-Surgical
- Primary Care
Physical setting:
- Acute care
- Clinic
- Long term care
Standard shift:
Supplemental pay types:
Supplemental schedule:
Weekly schedule:
- Monday to Friday
- Weekends as needed
License/Certification:
- Wisconsin License (Required)
Work Location: Remote