The Account Implementation Specialist will execute the project/product lifecycle from creation of business requirements through implementation. The individual will operate as an internal consultant on enterprise-level projects/product launches and will be adept at utilizing a computer database, handling escalated projects simultaneously while offering efficient solutions.
Essential Duties & Responsibilities
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Lead, develop, and participate in the day-to-day execution of business requirements and test plans
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Perform User Acceptance Testing and develop and deliver end-user training, job aids, or other communication
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Create or amend operating procedures, and develop/maintain process flow diagrams for intra-departmental change initiatives
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Establish product rates following contract and Company procedures
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Establish product accounting distribution following Company procedures
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Manage and update rates in master accounting file
- Participate in vendor capabilities assessment, selection, and conversion
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Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and lead the implementation of agreed upon changes
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Support the operational implementation of new products and enhancements to existing products/channels
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Develop and produce key management reports to improve efficiencies, minimize risk and maintain compliance
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Review and store all documentation, correspondence and rate information in a designation location as instructed by Company policy
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Liaison between our clients and vendors
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Special projects as assigned
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Bachelor’s Degree in Business or related field preferred
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3 years’ experience working in a project related position preferred
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Must type at least 40 wpm
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Experience with database systems
- Demonstrated accounting sense
- Must thrive in a fast-paced environment and be able to work independently
- Ability to create and develop professional relationships with internal and external customers
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Strong analytical and problem-solving skills
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Excellent verbal and written communication skills
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Excellent Microsoft Office (Excel, Word, Power Point, Outlook)