Client Service Representative
Job Purpose
The Client Service Representative ("CSR") drives the flow of clients and pets through the hospital, maximizes the productivity of the medical team, ensures good communication with team members and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner.
Client Service Representative Responsibilities:
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about our Preventative Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Obtain relevant information and history from clients and maintain proper and complete medical records.
- Ensure the safety of pets, clients and associates by following standard protocols, and maintaining clean, and organized reception area, exam rooms and pharmacy.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our preventative plan clients.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
Hiring Qualifications
- Ability to multi-task-Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Communication skills -Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
- Organizational ability–Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
- Problem solving skills -Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
- Client service skills -Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
- Intellectual ability-Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
- Mathematical ability-Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Computer skills-Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.
Requirements
- High School Diploma or equivalent at minimum required.
- Associate’s degree or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities, if applicable, preferred.
- Must be at least 18 years old to perform duties.
- One-year related experience required with customer service preferred.
Job Types: Full-time, Part-time
Pay: $12.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person