Scheduler Overview: The Scheduler is often the first contact of patients when they visit one of our sites or facilities. This position is responsible for greeting patients and working with them on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information and acting as a liaison in reporting any patient suggestions to management.
Scheduler Responsibilities and Duties:
- Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
- Request any missing patient information
- Schedule appointments via phone or via electronic correspondence.
- Schedule follow up appointments
- Coordinate appointments for patients for all clinics
- Cancel and reschedule appointments
- Work electronic worklist
- Verify and update patient demographics
- Verify visit account & insurance information
- Collect CC info for Cancels & no shows
- Update and verify primary care & referring providers
- Counsel patients on prior authorization, referral requirement and networks
- Communicate in a manner consistent with positive patient relations
- Remain calm under pressure and effectively deal with difficult people
- Independently recognize, interpret, and evaluate situations and their level of urgency
- Assist with the orientation and training of other employees
EDUCATION:
Must have a High School Diploma or equivalency.
EXPERIENCE:
- Two (2) years’ previous experience as a medical biller or in a related healthcare administrative position
LICENSES/CERTIFICATIONS:
N/A
SKILLS:
Must have the following skills and/or abilities:
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed; able to work without supervision
- Excellent verbal and written communication skills
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of billing software a plus
- Strong customer service skills and comfortable answering both patient and insurance company questions
- Able to analyze problems and strategize for better solutions
PHYSICAL ACTIVITIES:
- Constantly stands and sits within a given day while conducting work functions such as providing processing patient records, documenting, cleaning, and interacting with patients and coworkers.
- Constantly using of fingers and hands when typing, using a 10-key number pad, handling pens/pencils, forms/paper, telephone, tools, or other computer or office equipment.
- Frequently lifts, transfers, pushes, or pulls up to 15 lbs. of files, supply boxes, or other small office equipment.
- Hears average or normal conversations and receives ordinary information through verbal communications.
- Average, ordinary visual acuity necessary to utilize the computer or other office machinery, and to read or write instruction manuals or other documents.
- Frequently move about the office which may include climbing stairs, stopping, kneeling, and/or bending.
WORKING CONDITIONS:
Physical therapy office atmosphere located inside a building with no hazardous or significantly unpleasant conditions.
CONCEPTUAL/INTELLECTUAL ACTIVITIES AND OTHER REQUIREMENTS:
- Frequently convey detailed or important instructions or ideas accurately, clearly, and/or quickly.
- Understand, remember, follow, and exchange basic instructions, information, and guidelines.
- Project a courteous, professional and positive demeanor with co-workers.
- Dependable attendance and punctuality are necessary to perform the essential job duties.
- Ability to be professionally polite and helpful to a diverse clientele by presenting a pleasant, calm demeanor even in stressful situations.
- Ability to maintain self-discipline and focus on relevant matters in order to timely complete important tasks.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and respond clearly to coworkers and supervisors.