We are looking for an experienced Front Desk Specialist to join our team! Under general supervision, position is primarily responsible for registration functions pertaining to check-out, collections, scheduling and phone operations. Applicants must have experience in clinic and/or hospital setting and must be able to communicate effectively and professionally. Office is fast paced and qualified applicants must be able to multi task and prioritize assigned duties. Candidate must be a critical thinker, have the ability to work well with others and be willing to participate as an active member of the team. Candidate must exhibit, promote and support a high level of attention to customer service as it relates to the needs and care of our patients.
Front Desk Responsibilities: * Greet patients and visitors as they arrive * Collect deductibles/co-pays * Verify information on file is accurate, necessary documentation is on file and obtain if necessary and scan paperwork/ID's/insurance information * Secure necessary signatures on patient medial records including Privacy, Patient Rights, Financial documents * Balance cash drawer in accordance with established procedures * Work with co-workers to ensure office is clean, organized and welcoming to patients and visitors * Ensure daily tasks are completed accurately and timely * Perform office closing duties as assigned * Check-out patients * Answer phones and assist callers ar necessary * Communicates effectively and professionally with patients, visitors and other clinic staff * Is courteous in all interactions
Requirements: * High school graduate or GED with at least 2 years of medical or surgery office experience or qualified experience. * Comprehension of medical terminology and anatomy *Ability to balance/basic math functions * Experience scheduling patient appointments * Competent computer skills with Windows-based programs (experience preferred) * Experience with Electronic Health Records (EHR) * Willing/able to be trained on EHR software package used by the company * Must possess the ability to multi-task and work in a fast paced environment * Absolute integrity and the use of good judgment to handle the confidential nature of duties, tasks and information * Possess the ability to work closely with all levels of personnel * Ability to work flexible hours to meet office deadlines when needed * Possess strong commitment to the goals, missions and philosophy of the organization * Excellent telephone and faxing documentation with outstanding organizational skills * Ability to prioritize and stay calm under pressure * Must be able to work in a team atmosphere and independently in a fast-paced environment
Please do no apply if you do not have experience with balance/reconciling and also with appointment scheduling.
Orthopedic Office experience preferred but not required.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
Work Remotely
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
Experience:
- medical billing/balancing: 1 year (Preferred)
- Appointment Scheduling: 1 year (Preferred)
- front office: 2 years (Preferred)
Work Location: Multiple locations