The Information Services Sr. Network Engineer is accountable for the integrity and security of the Company’s data network, computer equipment and software. This includes the planning and engineering of Company’s data network and computer equipment, coordinating and supervising the installation and maintenance of the Company’s data network, computer equipment and software, and proactively maintaining and monitoring the security of the Company’s data network and computer equipment. The Information Services Sr. Network Engineer also provides high-level technical support to other Company departments for Information Technology related issues. Must exercise discretion and independent judgment, on behalf of the Information Services Department and the Company, when investigating, gathering, and summarizing information to provide accurate and concise recommendations on equipment and procedures that will provide the best possible service and be most cost effective. Access and exposure to highly sensitive documents, material and conversations requires strict confidentiality.
PRINCIPAL ACCOUNTABILITIES
DAILY
· Accountable for the integrity and security of the Company’s data network, computer equipment and software.
· Proactively maintain and monitor the security of the Company’s data network, computer equipment and all connected peripherals to prevent unauthorized use and damage of the data network, equipment and/or data.
· Conduct security audits for all networks and devices.
· Coordinate and supervise the installation, maintenance and repair of the Company’s data network, computer equipment and software.
· Provide high-level technical support and planning assistance to other Company departments for Information Technology related issues, such as Internet, DSL, data networking, etc.
· Provide technical support and assistance to other IS personnel.
· Responsible for the performance and conduct of subordinate personnel. This includes proper training to perform the functions of their job, notifications of all policies and procedures, and stringent monitoring to ensure all company policies and procedures are followed.
· Proactive involvement in the Company’s Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties.
· Proactive involvement of all staff in the Company’s ongoing customer satisfaction programs
PERIODIC
· Coordinate the routine maintenance of the Company’s data network, computer equipment and software.
· Planning and engineering of the Company’s data network and computer equipment and recommend enhancements and/or upgrades to the IS Director, as necessary.
· Conduct security and vulnerability deep scans for all networks and devices.
· Support the Maintenance of company servers and pcs.
· Support the maintenance of the Company’s Internet site.
· Assist with the budgeting and planning for all the Companies hardware & software.
· Assist other department personnel in formulating and generating required reports, analysis, and documents as necessary.
· List of principal accountabilities is not exhaustive and may be supplemented as necessary.
KEY PERFORMANCE FACTORS
LEADERSHIP
· Expresses positive expectations of others.
· Manages meetings well.
· Keeps employees informed (e.g., gives relevant information; lets people affected by a decision know what is happening)
· Encourages group participation.
· Promotes the effectiveness of the group through team assignments, cross-training, etc.
· Solicits and values input from employees.
· Makes sure the practical needs of the group are met (e.g., resources, staffing, information)
· Surfaces conflict or takes action to address problems within the department.
· Resolves employee issues in a calm, fair manner.
DEVELOPING OTHERS
· Asks questions to develop the ability of others to think through problems.
· Gives constructive feedback (e.g., explains what was done well and how to improve on tasks that were poorly executed)
· Accepts and supports others’ views, recommendations, or actions.
· Gives others latitude to do a task in their own way, providing the opportunity to make and learn from mistakes.
· Clearly defines parameters but keeps direction flexible.
· Arranges appropriate and helpful assignments to foster employees continual learning and growth (e.g., adds new responsibilities, delegates specific projects, assignments, or tasks to recognize and reward for development)
DISCIPLINED ACTION
· Acts quickly to address present opportunities or problems.
· Analyzes causes and determines the reasons for shortfalls or problems.
· Develops action items to address problems.
· Based on available facts and relevant information, acts quickly and decisively in a crisis situation (where the norm is to wait, “study,” or hope that problem will resolve itself)
· Thinks in “big picture” terms, taking action to minimize potential problems or risks, or capitalize on opportunities.
FOCUSING PERFORMANCE
· Monitors and tracks departmental progress against departmental goals.
· Involves employees in setting departmental and individual goals.
· Clearly communicates performance expectations to employees.
· Measures employee performance against clearly established standards and goals
· Makes sure group efforts remain on-track and are not diverted by competing priorities or interests.
· Takes specific steps to resolve performance problems directly and constructively.
· Provides direct feedback on performance to each employee.
· Makes specific changes to work processes or applies “best practices” to improve individual or departmental performance.
ORGANIZATIONAL COMMITMENT
· Respects the ways things are done in the organization and does what is expected (e.g., dresses appropriately, tries to fit in). Follows Company policies and procedures.
· Respects and accepts what management sees as important.
· Makes choices and sets priorities to meet the Company’s needs.
· Cooperates with others to achieve organizational/departmental objectives.
· Publicly acts to fits the Company’s mission, vision, and values.
DEPARTMENTAL
· Develops and manages strategic and tactical plans and departmental goals.
· Helps establishes performance and quality standards for department.
· Manages multiple tasks simultaneously by prioritizing activities, managing time efficiently, and delegating effectively.
· Quickly responds to organizational or departmental needs.
· Oversees resource use by planning and controlling budgets and matching existing needs (e.g., production, customer service) with resource requirements.
· Monitors and ensures progress toward objectives without spending too much time on detail.
· Adapts own approach as the requirements of a situation change (this includes accepting changes in one’s own organization or job requirements as needed)
PHYSICAL REQUIREMENTS
· Possesses the ability to speak clearly and understandably and hear communications by telephone and in person.
· Possesses fine and gross manipulation skills.
· Possesses grasping and power grip abilities.
· Must have good vision (with correction) and have color vision to differentiate wiring.
· Must be able to sit for prolonged periods of time.
· Must have ability to stand, sit, squat, bend kneel, twist, crawl, reach, lift, balance, carry, push and pull to accomplish daily tasks associated with requirements of the position.
· Must be able to perform job duties and responsibilities in all types of weather, ranging from extreme heat to cold, including rain and snow.
· Must have the ability to walk and negotiate rough terrain while carrying necessary equipment to perform job duties.
· Must be able to lift 70lb. maximum with frequent lifting and/or carrying objects weighing up to 30lb.
QUALIFICATIONS
EDUCATIONAL REQUIREMENTS
· High school diploma or equivalent
· 4-year college or vocational degree in Information Services/Data Processing/related field or equivalent in technical experience.
· Appropriate industry certifications. (MCSE, CCNP/CCIE, CISSP, Security+, PenTest+)
TECHNICAL REQUIREMENTS
· Working knowledge of computer hardware including workstation and Server hardware installation and maintenance.
· Computer literate with emphasis on Microsoft Office
· Proficiency in reading and developing as-built prints and full documentation.
· Functional knowledge of Enterprise/Datacenter Equipment
· Functional knowledge of Enterprise/Datacenter cabling parameters
· Advanced level knowledge of cybersecurity and standards surrounding it.
· Expert level of knowledge of one or more operating systems, including Microsoft, VMware ESXi, Nutanix HCI & AHV, UNIX and LINUX for server and workstations. Working knowledge of others.
· Expert level knowledge to design, install, configure, manage, secure, and optimize NAC, BGP, OSPF, MPLS, RIP, Static Routing, EIGRP, EVPN, VOIP, wireless, multi-site redundantly connected networks.
· Cisco ISE, IOS, XE, XR, Umbrella, Duo, AMP, ESA, WSA, ASR, Cloud, Orchestrator, SecureX.
· Complete understanding and design capability of the OSI protocol stack, LAN/WAN protocols, VLANS, router operating systems.
· Knowledge and understanding of Fiber Optic transport systems.
· Experience in developing and implementing TCP/IP, IPv4, IPv6 networks.
· Strong understanding of basic DC and AC electronics with ability to design power systems based on usage and consumption projections.
· Expert knowledge of a reasonable set of applications such as Microsoft M365, Teams, Office, SQL server, Exchange, Veeam, collaboration software and Internet technology such as IIS, PHP, Apache, and related technologies.
· Ability to manage, configure and troubleshoot cross platform directory services.
· Ability to readily learn and master new technologies.
· Expert customer service skills.
· Working knowledge of various types of cloud infrastructures.
· Working knowledge of various network and computer operating systems.
· Working knowledge of various applications.
· Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle insurance carrier and within the guidelines of the Company.
WORK EXPERIENCE
· 15 years diverse experience in Information Services/Data Processing including PC & Server installation and maintenance, LANs network maintenance and various PC & Server operating systems.
· 8-10 years Network Administration
· 5 years Server & System Administration
· Team lead experience desirable.
· Telephony experience desired, preferably in the Information Services/Data Processing field.
ENVIRONMENTAL CONDITIONS
GENERAL OFFICE CONDITIONS
Exposure to an air-conditioned/heated office environment with moderate noise levels generated by the equipment. However, travel conditions from one office location to another can result in exposure to outside elements ranging from extreme cold/heat/humidity/rain/snow
Job Type: Full-time
Pay: $110,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- O Neals, CA 93645: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Computer networking: 5 years (Preferred)
- LAN: 5 years (Preferred)
Security clearance:
Work Location: In person
