20 Best help desk analyst jobs (Hiring Now!)

IT Technical Analyst
LCS —Des Moines, IA
The IT Technical Analyst is responsible for providing prompt technical support and customer service, service desk call and ticket troubleshooting, diagnosis and…
$55,000 - $63,000 a year
3d
IT Support
Teijin Automotive Technologies —Carey, OH
Familiar with a variety of the field's concepts, practices, and procedures. Plant System Support is responsible for daily plant support for IT infrastructure,…
Estimated: $56.5K - $71.6K a year
4d
IT Business Analyst
Harrington Industrial Plastics —Chino, CA
Interface with end users to determine business needs and map these needs into existing system functionality or develop written specifications for system…
Estimated: $75.7K - $95.8K a year
Quick Apply
Help Desk Analyst
InfiCare Solutions —Plymouth, MA
Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of…
$25 - $30 an hour
Quick Apply
5d
Business Analyst/Report Writer
Northern Human Services —Conway, NH
This position requires a valid driver’s license, proof of adequate auto insurance and the completion of driver, criminal and background records checks.
From $30.66 an hour
Quick Apply
Help Desk Support Analyst
Bank7 —Oklahoma City, OK
Job Summary:* The Bank Helpdesk Support Analyst will provide exceptional Tier 1 end-user support to employees bank-wide on computers, peripherals, phones, the…
From $45,000 a year
Quick Apply
13d
Senior Service Desk Analyst
Provalus —Jasper, TX
Actively working on customer issues, handling calls etc. One year previous Service Desk experience or related field. Help desk: 1 year (Preferred).
Quick Apply
Service Desk Analyst II
HCTec —Hohenwald, TN
1 - 5 years’ experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.
Estimated: $42.4K - $53.6K a year
Quick Apply
End User Support
OrthoVirginia —Lynchburg, VA
Deep understanding of ambulatory clinical workflow and/or medical field operations. Answer Helpdesk calls and document issue and resolution in ServiceNow…
$23.66 - $35.50 an hour
Quick Apply
IT Application Support Analyst
LSUHSC-New Orleans —New Orleans, LA
Bachelor's degree from an accredited 4-year institution in Business, Public Admin., Hospital Admin., Human Resources, Information Technology or related field…
Estimated: $53.1K - $67.3K a year
11d
IT Helpdesk & Network Support Analyst-On Site
Mid-Valley Hospital —Omak, WA
AA degree in Computer related field or a combination of work experience and college courses in the computer field. 1-3 Years in help desk support.
$20.25 - $30.09 an hour
Quick Apply
Level 2 Help Desk Technician
Atlantic Building Components —Moncks Corner, SC
Atlantic is looking for unique individuals to help develop a full-service IT department that will support internal staff and our customers.
$18 - $22 an hour
Quick Apply
Help Desk Analyst
Unilock Chicago, Inc —Aurora, IL
Assist in installation of other network devices including servers, printers, and plant devices. Act as level 1 or 2 support for Unilock users in a friendly…
Estimated: $40.4K - $51.2K a year
Quick Apply
IT Systems Administrator
ArborGen —Ridgeville, SC
Responsible for responding to “help desk” calls for malfunctioning equipment quickly and meeting other needs as required by departments.
$65,000 - $75,000 a year
Quick Apply
11d
IT Help Desk Analyst
L2R Consulting —Miramar, FL
Escalate unresolved calls to appropriate support team member. High school diploma or equivalent; degree in IT, Computer Science, or relevant field is a plus.
From $20 an hour
Quick Apply
Help Desk Analyst II
Wayne State University —Detroit, MI
Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, sales and technology assistance for walk-in customers…
From $48,905 a year
5d
Technical Support Analyst
MFA Incorporated —Columbia, MO
Bachelor’s degree in IT or related field preferred. Support IPhones and all other cell phone devices by provisioning new service and troubleshooting problems…
$44,000 - $60,000 a year
Quick Apply
6d
Service Desk Analyst
City of Greensboro, NC —Greensboro, NC
This technical support position will be responsible for assisting all users with the technology used, including their mobile devices, desktop PCs, and…
$50,020 - $65,816 a year
13d
IT Sr. Service Desk Analyst
Premier Home Health Care Services, Inc. —White Plains, NY
Field incoming help requests from end users via self-service ticket creation, telephone, e-mail and in person in a courteous and professional manner.
$65,000 - $70,000 a year
Quick Apply
IT - Help Desk Support Analyst
Ciocca York Region —York, PA
Typical support requests can include: password lockouts, printer setup and troubleshooting, network access requests, remote access, email and phone setup and…
Estimated: $45.5K - $57.6K a year
Quick Apply
2d

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IT Technical Analyst

LCS - Des Moines, IA

Apply Now

Job Details

Full-time $55,000 - $63,000 a year 3 days ago

Benefits

Continuing education credits
Health insurance
Dental insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

TCP
Management
Customer service
Encryption
Windows
Technical support
Microsoft Office
ITIL
Scripting
TCP/IP
4 years
Associate's degree
PowerShell
Active Directory
CompTIA A+
VPN

Full Job Description

The IT Technical Analyst is responsible for providing prompt technical support and customer service, service desk call and ticket troubleshooting, diagnosis and resolution for incidents and requests, end user workstation and device support and training, and assisting with technical projects for the corporate office, business units and community user base.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role:

Providing timely and superior customer service and support for:

Windows operating systems (Windows 7/10)
Workstation and Laptop break-fix, maintenance, upgrades, imaging and software deployment
Productivity applications such as Outlook, Office Suite and Internet Explorer
Endpoint management applications such as anti-virus and disk encryption
Basic network and VPN troubleshooting
Basic user account maintenance including password resets
Printers and multi-function devices
Mobile device support and management including smart phones and tablets
Peripherals including keyboards, mice, monitors
Provides superior customer service via inbound and outbound phone calls, e-mail, in- person visits with our clients, and remote assistance as needed.
Creates, manages and closes tickets, incidents and requests including determination of proper billing information.
Escalate and track issues as needed to/with appropriate support teams and/or vendors
Identifies and assists with development and refinement of troubleshooting tips and support processes and workflows.
Assist with the ongoing education and training of users.
Assist with special projects as needed
Ability to develop ideas to improve process and procedures in order to adapt to business needs and wants.

Experience:

Two-year degree or demonstrated experience
Minimum 4 years of service desk or technical support experience
Certifications such as A+ desired

Knowledge & Skills:

Basic experience troubleshooting, installing and configuring windows-based workstations, laptops, peripherals, printers, and mobile devices.
Strong knowledge of Windows 7 and Windows 10 Operating Systems and Microsoft Office 2010 / 2016 business productivity software.
Ability to understand and use Active Directory to manage user accounts and permissions.
Basic networking knowledge and protocols (TCP/IP and VPNs)
Excellent communication, customer service, and problem-solving skills.
Ability to analyze problems and provide prompt resolution.
Ability to communicate effectively with both technical and non-technical personnel via telephone and/or written communications.
Ability to work independently and in a team environment.
Ability to adapt to change and challenges in a professional business environment.
Proactive thinking, that provides prompt, accurate, and customer focused solutions
Ability to handle multiple tasks simultaneously is a must.
Flexibility for on-call and after-hours support.
Knowledge of Microsoft PowerShell and general scripting is a plus.

Why LCS?

Industry leader. The Nation’s third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.

Collaborative culture. We’re dedicated to creating a collaborative culture that provides an exceptional experience for every employee.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

Top Iowa Workplace. LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 0-10%

Job Level: B

Estimated Salary: $55,000-$63,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER

Apply Now

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