Job Title: Family Self-Sufficiency Case Manager
Member of: Resident Services Department
Responsible to: Family Self-Sufficiency Coordinator
I. MISSION STATEMENT
The mission of the Housing Authority of the County of Salt Lake is to provide quality
affordable housing opportunities to individuals and families while promoting self-sufficiency,
empowerment, and neighborhood revitalization.
II. JOB STATEMENT
The Family Self-Sufficiency Case Manager I supports the mission of HACSL by assisting
with development and implementation of the Family Self-Sufficiency program. This is done
by working with Housing Connect’s residents, Resident Services staff, Housing
Management, and community partners to identify needs and coordinate resources that
promote self-sufficiency, empowerment, and healthy communities, including but not limited
to the financial counseling, homeownership, and GED programs.
III. JOB DESCRIPTION
Objective A: Tenant Support and Advocacy
1. Develop and maintain a comprehensive network of education training, mental health,
substance abuse, economic development, and other supportive services for youth and
adults.
2. Work with and support FSS participants in their efforts to secure employment, training,
and education, by defining goals that are clear, measurable, and have a time frame.
3. Maintain regular contact with clients including in person, by telephone, and in writing.
This is to be done monthly by telephone, email, or mail, and quarterly in person.
4. This position requires that you dedicate the majority of your time in office, to adequately
serve the needs of the FSS participants and families we serve.
5. Complete well organized case files that accurately reflect services provided.
6. Complete paperwork, monthly reports, and case notes accurately and on a timely basis.
7. Attend and actively participate in case staffing's and agency meetings, weekly and as
requested.
8. Follow up on all referrals to ensure that adequate appropriate services are being
provided.
9. Collect program data to track resident progress regularly, for monthly reports.
10. Actively recruit new participants on a monthly basis, to assure you have an active
case load of at minimum 50 participants.
Objective B: Supportive Services and Community Partnerships
1. Proactively develop and promote self-reliance activities for families including, but not
limited to, the financial counseling, homeownership, and GED programs.
2. Research similar programs and conduct literature reviews on a regular basis to ensure
programs are run effectively and efficiently.
3. Oversee the coordination of the Program Coordinating Committee in conjunction with the
FSS Coordinator and other local Housing Authorities, including scheduling meetings,
maintaining Committee membership, and recruiting new members as needed.
4. Coordinate supportive services (i.e. mental health, day care, transportation, substance
abuse, etc) with appropriate community agencies.
5. Evaluate needs and gaps in services and work to identify solutions.
6. Proactively coordinate with Housing Management (including Public Housing and Section
8) and other HACSL staff to assure effective communication and to reduce problems.
Act as an advocate for client when appropriate.
7. Support Resident Services coworkers and work as a team to accomplish agency,
department, and program goals.
Objective C: Program Tracking and Outcome Measurements
1. Accurately maintain escrow accounts, including monthly reconciliation with accounting
and housing management, monthly reports, and semi-annual notification to clients.
2. Complete all paperwork including, but not limited to, monthly reports, data collection, and
others as needed.
3. Assist FSS Coordinator with grant applications and reports.
4. Assist FSS Coordinator with Action Plan and any updates, in order to ensure policies and
procedures reflect best practices.
MINIMUM REQUIREMENTS:
1. Bachelor’s degree in education, social work, or related field
2. Minimum of two years full-time paid related experience
3. SSW license, or higher
4. Computer literate
5. Bilingual preferred (English and Spanish)
6. FSS Regulations certified
7. FSS Case Management certified
Knowledge Of:
1. Issues impacting low-income and single parent families.
2. Methods and techniques of effective case management and assessment skills.
3. Social service programs and community resources.
Ability To:
1. Work evenings and some weekends.
2. Solve complex situations and diffuse explosive situations.
3. Approach problems proactively with a solution focus.
4. Communicate effectively both verbally and in writing.
5. Establish working relationships with residents, coworkers, and other professionals.
6. Work independently in a multiple sites setting.
7. Prioritize workload.
8. Use personal vehicle, with mileage reimbursement, for home and site visits.
Job Type: Full-time
