Title: Program Manager- Santa Monica C3
Department: Westside Outreach/Mental Health
Reports to: Assistant Director of Santa Monica Outreach, Carol Ross
Supervises: 1 Clinical CM, 1 Senior CMs, 3 CMs
Status: Full-time, Exempt
Location: Santa Monica Old Firehouse
Schedule: Monday- Friday
Job Summary
The Santa Monica C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff and ensure that appropriate, high quality, and integrated care and services are provided to clients. This team is part of a City of Santa Monica strategy to combat homelessness. The goal of Santa Monica C3 is to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Program Manager, in collaboration with the other Program Manager, the Assistant Director of Santa Monica Outreach and the Director of Westside Outreach, is also responsible for the efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs. The Program Manager will also collaborate on administrative aspects of team leadership, including data oversight and reporting of outcomes.
Essential Duties & Responsibilities
Provide leadership to the multidisciplinary team, ensuring continuity of care and services between The People Concern agency resources and partnering agencies such as the City of Santa Monica, Santa Monica Police Department/Fire Department and LA County Department of Health Services.
Provide individual and team supervision, support, and performance evaluations for assigned staff
Provide guidance to staff as needed, including in emergencies and crisis situations
Guide team in collaborating and coordinating with external providers, such as psychiatry and medical providers.
Ensure that services emphasize customer choice and harm reduction
Be available to respond to emergency calls and situations on a 24-hour basis when needed
Assist in the screening, assessment, and enrollment of clients in a range of services
Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through ongoing audits of electronic databases and chart reviews
Assist Program Director in budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources
Provide training to staff on policies and procedures of the program
As needed, assist in the screening, assessment, and enrollment of participants including orientation to program policies resources and goals
Qualifications
Masters’ degree in mental health field (Social Work, MFT, or Psychology) OR commensurate experience providing leadership with homeless individuals.
Experience working with individuals who are experiencing homelessness, mental illness, substance addiction and medical challenges
Experience providing direct supervision and management of staff
Experience managing a team
Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Able to work in a high tolerance harm reduction model with individuals who have multiple barriers
Able to learn quickly and work effectively with a wide range of constituencies
Strong interpersonal and team-building skills
Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
Current, valid California Driver’s with an acceptable driving record
Bilingual (Spanish) preferred
Able to obtain and maintain CPR/1st Aid certification
BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES
· Act as Role Models
· Demonstrate a Sense of Responsibility
· Continuously Learn and Improve
· Acknowledge Their Own Areas for Improvement
· Hear and Provide Honest, Direct and Specific Feedback
· Create an Environment Where Every Person is Welcomed, Valued and Respected
· Collaborate
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Santa Monica, CA: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you willing to work in-person with current substance using homeless clients, transport clients in your vehicle on occasion, manage a team of case managers and others?
Experience:
- Exposure to substance abusers: 1 year (Preferred)
License/Certification:
- Masters Degree in Soc. Work, MFT, Psyc, or Clin. Counseling? (Required)
Work Location: In person