UTILIZATION MANAGEMENT SUPPORT
This position is an entry-level administrative support position to assist with the streamlining of the C-9 process by participating in the daily preparation, processing, and faxing of C-9s.
ROLE AND RESPONSIBILITIES
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Reports directly to the Utilization Management Support Team Leader.
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Assist Utilization Management staff with the processing of C-9s.
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Identify possible On-Site Therapy candidates and process referrals when applicable.
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Answer incoming customer phone calls and place outgoing customer phone calls.
- Meet monthly quality and productivity goals.
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Provide stellar customer service to all of our customers (internal as well as external).
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Promote teamwork within all departments of UniComp.
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Maintain and demonstrate the Sheakley Core Values.
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Special projects and other tasks as assigned.
QUALIFICATIONS
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High school diploma or GED.
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Typing 30-40 WPM
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Excellent decision making and problem solving skills.
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Outstanding organizational skills with capability to prioritize and work efficiently.
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Experience with working in a fast paced environment and meeting deadlines.
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Strong verbal/written communication skills.
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Meticulous attention to detail.
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Ability to collaborate and work well within a team environment.
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Working knowledge of PC and systems, proficiency in Microsoft Office Products.
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Capable of handling sensitive information while maintaining a high level of confidentiality.
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Physically able to sit for extended periods of time.