HIGHLANDS ONCOLOGY GROUP - Helping to bring cancer treatment HOME.
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Our founding physicians knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 700 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients as family.
Required Skills/Abilities:
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Multi-tasker, detail -oriented, possesses strong customer service skills with the ability to keep up in a fast-paced environment, extremely flexible with the ability to interact and provide services to patients and employees.
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Strong computer, problem solving, and organizational skills.
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Ability to work within a team environment.
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Excellent verbal communication, interpersonal, and telephone skills
Education and Experience:
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High School Diploma or equivalent
Physical Requirements:
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Job requires 25 lbs., lifting, bending, standing, and sitting for long periods of time.
Reports To: Front Office Supervisor
Location: Northwest or North-Central Arkansas – Depending on the position, employees may be asked to move locations from time to time based on clinic and patient needs.
FLSA: Non-Exempt / hourly
Job Summary: Receptionists are responsible for greeting, instructing, and directing patients, visitors, and family members.
Job Duties / Responsibilities:
- Primary patients check in and information station for facility entrance.
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Assist with new patient paperwork, patient updates, and insurance information.
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Instruct/remind patients of appointment details.
- Collect payments.
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Run End of Day Reports and reconcile daily cash collections.
- Answers telephone, takes messages, and provides information in accordance with established procedures.
- Corresponds to emails, phone calls, and IM messages.
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Routinely address patients/family members questions and concerns regarding medical procedures and policies
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Know where to locate assistance when in accordance with patients’ needs.
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Attend required staff meetings.