Position Overview:
Schedule: Monday-Friday 8am-5pm
-
Additional hours as required to complete objectives, Attend occasional webinars and training.
Compensation- $37,500-43,500 per year.
What’s In It for You:
-
Total compensation package including 401k
-
Medical, Dental, Vision, Short- and Long-Term Disability and Life insurance offered
-
Company paid holidays and time off available
-
Referral Program
Job Functions:
- Day-to-day management of shipping, receiving, delivery, returns, and inventory of all supplies
-
Source, order and receive supplies in a timely manner. Proactively develop alternatives and solutions to order delays
-
Monitor customer supply usage through supply dashboard alerts, emails, and customer phone calls
-
Fulfill customer supply orders per their unique service agreement
-
Schedule shipment or delivery of supplies to ensure customer doesn’t experience a break in service
-
Administer stock transfers among various company locations
-
Manage cycle counts
-
Manage obsolete stock
-
Monitor cost adjustments
-
Process Return to Vendor (RTV) orders and follow up as needed
-
Monitor and adjust the min/max levels for each warehouse
-
Review and manually adjust as necessary the supply thresholds established automatically in data collection agent (DCA) monitor
-
Perform warehouse inventories semi-annually
-
Promptly respond to customer and technician requests to ensure proper and timely follow-up
-
Place and replace supplies in appropriate location for easy retrieval and inventory
-
Perform general housekeeping tasks to ensure safe workspace and proper storage of supplies and products in warehouse
-
Work with external vendors to ensure accurate delivery of order, timeliness of orders and resolve any disputes
-
Generate supply-related reports as needed
-
Continually work to improve process efficiencies to save time and money
Knowledge and Skills:
-
1-year experience in supply department operations preferred
-
Ability to utilize computer and navigate software comfortably
-
Ability to interface with customers, coworkers, and vendors on a professional and personable level
-
Ability to build relationships and manage effective communications with vendors
-
Strong communication skills (written and verbal)
-
Knowledge of an ERP system desired or a strong desire to learn. E-automate experience a plus
-
Superior attention to detail
-
Ability to multitask and meet deadlines
-
Ability to lift 40 pounds
-
Ability to work in variable temperatures
Other Duties
Set-up Technician Functions
-
Read and interpret technical data and work orders
-
Unbox, assemble, and configure a wide variety of copiers and printers
-
Perform quality assurance checks and ensure devices can connect to network prior to installation at customer location
-
Ensure all new devices have toner, operations manuals, and needed software prior to delivery/install
-
Independently identify issues, methodically troubleshoot, and implement solutions
-
Shrink wrap and stage equipment for delivery
-
Process Machine Movement (PMM) Forms within EAutomate and New Set-Up paperwork
-
Ensure descriptions and serial numbers match sales order
-
Comply with safety regulations and maintain clean and orderly work areas
-
Assist with refurbishing and preparing pre-owned equipment for resale
-
Inspect machine
-
Remove all parts and clean
-
Order necessary replacement parts
-
Rebuild to bring machine back to factory specifications
-
Configure and test
-
Complete paperwork
Toughest Parts of the Job:
1. Maintain inventory accuracy within multiple warehouses
2. Ability to prioritize and meet needs within an ever-changing workflow
3. Ability to manage multiple vendor relationships
4. Manage customer expectations and direct customer communications
5. Responding to or planning for the unplanned
Pay Range: USD $37,500.00 - USD $43,500.00 /Yr.