We are seeking a dynamic and versatile individual to join our Strategy & Operations, Transcription Ops team. As the lead of community engagement for our contract transcriptionists, you will be responsible for fostering a vibrant and engaged community on our platform. Your primary focus will be on building relationships, managing communications, and driving user engagement. You will play a pivotal role in shaping the culture and atmosphere of the community, ensuring it remains inclusive, supportive, and conducive to growth.
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Oversee onboarding and engagement for our gig contract transcriptionists, including facilitating training, granting access to systems, and providing necessary resources and guidance.
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Lead our gig contract transcriptionist recruitment process, including sourcing, screening, interviewing, and integrating new candidates to the team.
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Manage communications related to transcription, ensuring clear and timely communication regarding expectations, best practices, deadlines, and principles.
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Develop and nurture the Transcription community by monitoring and promptly responding to concerns and questions, resolving ad-hoc issues, facilitating feedback, and creating additional community-building opportunities.
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Oversee the quality assurance of contractors, including setting goals, reviewing performance, and providing constructive feedback.
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Develop onboarding and community engagement strategy to maintain quality and scalability.
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0-2 years of experience within a fast-growth, operationally-intensive company.
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Outstanding communication skills – you’re a polished communicator who enjoys meeting and building relationships with a diverse group of people. You are energized by teaching and mentoring others, cultivating a dynamic learning environment.
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Exceptional organizational skills – you excel at managing multiple tasks concurrently and coordinating complex scheduling.
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Adaptability – you thrive in environments of change, adeptly navigating ambiguity and embracing new challenges.
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Creative problem solver - you are not afraid to change the status quo.
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Accountable owner - you have the ability to drive projects from conception to completion.
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Strong interest in the legal / legal-tech industry.
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Nice to have:
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Experience working with independent contractors and/or gig workers.
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Analytical experience (preferably SQL, Microsoft Excel)