We are hiring a Collections Analyst for a remote role in the EST time zone!
Details:
- $37.26 per hour pay rate
- Full Time
- Temp to Hire
- Schedule: 8am - 5pm EST
- Remote in EST time zone
What's in it for you?
- Health, Dental, Vision insurance offered
- 401k options
- Work from home!
Only considering candidates with the following:
- Bachelor's Degree
- 3-5 years of experience in a similar Collections Analyst role
- Proficient understanding of Financial Operations
- Customer service and communication skills
- Proficiency in researching and contacting customers regarding unapplied cash, including initiating refund processes when necessary.
- Familiarity with payment processing systems and government portals
Responsibilities:
- Credit card payments for both in Paymentech and Cardx, including incoming calls and virtual CC processing (YSI,AWS & DEW)
- Review of Sales orders more frequently under $10K for potential release from credit hold, aligning with collection efforts
- Invoice uploading of government portals such as IPP and WAWF.com (21 for IPP, 7 for WAWF)
- Saving debit memo for white glove customer disputes and/or request copy of Debit memo to work dispute.
- Reconciling/ Matching Debit memos and credit memos for offsetting, Search in ECOM for any credit memos for claim
- Send & Follow-up on Requested Payback of invalid deductions/debit memo taken by customers.
- Contacting A/P departments to change remittance address for checks going to DEW Branches or to an old/wrong address. This would be for customers who do not do ACH or Wire payments.
- Contacting customers to change to ACH/Wire payments.
- Following up with CSR 2.0s on any credits (AR adjs) identified as needed beyond the weekly Thursday DEW disputes calls or identified credits advised needed by RDs on the 2X/ mos DEW top 30 calls
- Assistance on unapplied cash report for DEW– researching/ contacting customers to secure written authorization on where to apply OR if no open AR, begin refund process
Click apply today!
Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.
Corestaff powered by Swipejobs is a Women Owned company and an Equal Opportunity Employer. We believe we are best equipped to support our candidates and clients when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
1019577
#CSREMOTE
Job Types: Full-time, Contract
Pay: $37.26 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Weekly day range:
Location:
- New York State (Required)
Work Location: Remote