Service Dispatcher
About the Company:
Murphy Services is a renowned provider of HVAC solutions, renowned for delivering top-notch comfort and quality to our customers. With a steadfast dedication to innovation and a track record of excellence, we have established ourselves as leaders in the industry. Our team is comprised of passionate professionals who are committed to exceeding expectations and driving the standards of HVAC installations to new heights.
The Role:
As a Service Dispatcher at Murphy Services, you will be responsible for evaluating customer calls and matching the right technician to every job. Your role is pivotal in ensuring that our customers receive timely and efficient service from our team of skilled technicians.
Responsibilities:
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Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
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Relay accurate information to technicians, ensuring proficient, quality customer experiences.
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Manage the whereabouts and needs of every technician in the field.
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Record the results of each service call and create report summaries for senior management.
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Be professional and establish customer rapport, encouraging repeat business.
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Respond to customer requests, resolving issues and promoting the brand.
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Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
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Update customers throughout the day on the technician’s progress.
Competencies for Success:
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Develop a proven track record in customer service.
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IT competent; good typist and proficient with phone systems.
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Highly organized with exceptional follow-through abilities.
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Strong verbal and written communications.
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Ability to build trust, diffuse conflict and hold others accountable.
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Personality that blends well with a fast-paced, goal-driven environment.
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Competitive individual contributor who also loves to win as a team
Benefits:
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Competitive salary commensurate with experience.
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Comprehensive benefits package including health insurance, retirement plans, and paid time off.
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Opportunities for professional development and career advancement.
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Dynamic and supportive work environment with a focus on teamwork and innovation.
If you are a skilled Service Dispatcher with a passion for leadership and a commitment to excellence, we invite you to join us at Murphy Services and be a part of our mission to deliver unparalleled comfort and quality to our customers. Apply now and take the next step in your career with us!