Description
Account coordinators are responsible for providing customer support to the Go-Forth Pres Control call center. The responsibilities include but are not limited to: answering inbound calls, answering questions from customers, selling service packages to customers, scheduling a tech to provide a pest control service, making outbound calls to customers who may have left a voicemail or inquiry, and problem-solving customer complaints.
Responsibilities:
- Answer inbound calls
- Make 30 outbound calls regarding customer inquiries per day.
- Sell pest control service packages
- Maintain a sales close rate of 30% or higher
- Schedule stops for pest and termite technicians
- Send one podium customer review per day
- Respond to potential customer issues or forward complaints to the office manager
- Update customer cards and information in sales routes
- Enter new customer information into sales routes
- Follow company script for providing customer service
- Live core values of the company.
Requirements
First and foremost your Core Values should align with ours
- Aim for Delight - We say yes to customers & each other. We love to service. WWCFAD
- Be Professional - Be an elite professional that customers & employees want to work with. Take pride in how you appear & act. Be on time, attentive & enthusiastic. WWCFAD
- Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.
- Own it - Own the entire process through the final outcome. Your customers & teammates rely on you to follow through on all the details.
- Show Grit - Overcome obstacles & persevere with passion.
- Grow! - Growth is our purpose. Growing as people & growing our business.
Requirements:
- Be 21+ years or older
- Must be fluent with software applications
- Must be able to type at least 40 words per minute.
- Have excellent communication skills.
- Thrive off of coaching, feedback, and practice
Physical Requirements:
The following list minimum physical duties required for an Account Coordinator position at Go-Forth Pest Control. This is NOT an exhaustive list of all duties. Some adjustments to physical requirements can be made based on work available and Doctor's restrictions.
- Remain in a seated position for up to 8 hours per day.
- Enter text or data into a computer or other machine by means of a traditional keyboard.
- Fine motor skills
- Seizing, holding, grasping, turning, or otherwise working with the hand(s). It is often present when lifting involves the hands. Note: Fingers are involved only to the extent that they are an extension of the hand to hold or operate a tool such as tin snips or scissors.
- Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Application Question(s):
- Are you comfortable trying to upsell services over the phone?
Work Location: On the road