The role of a Member Services Officer is to offer an enjoyable, memorable experience for individuals seeking financial assistance by providing them with exceptional service, including opening various types of accounts; input, process and fund various types of consumer loans; process member service (teller) transactions; identify their financial needs and recommend valuable solutions. In addition, Member Services Officers support a sales and service culture that enables the education of members about services that will enhance their financial well-being, while also supporting the goals of our Credit Union. The Member Services Officer embodies and defines the standard of service of First Imperial Credit Union. Member Services Officers are held to the highest standard of conduct, ethics, service, knowledge, diplomacy, efficiency/productivity and interpersonal skills.
Major Duties and Responsibilities
· Assist members, in person or by phone, with account and product inquiries, including questions about rates, products and services, requests for statements and loans products.
· Assist members with opening/closing basic types of accounts, including shares, checking, certificates, money markets, and other accounts as assigned.
· Cross-sell appropriate products and services to current and prospective members.
· Serve as product and services expert and resource for members and branch team
· Authorized check signer.
· Ability to exercise proper time management.
· Understanding of account types and titles. I.e. Personal, Business, UTMA, Trust
· Understanding of business account types and titles. I.e. Sole Proprietorship, Partnership, LLC, Corporation, Non-governmental.
· Understanding of benefits and features of IRA accounts.
· Ability to proficiently handle computer system in order to perform member-related services.
· Ability to effectively handle all consumer loan applications (online, phone, mail, and walk-ins) via Symitar core system, analyze credit reports and successfully fund loans. Prepares documentation including checklist to submit Lending for quality control.
· Consistently meet or exceed established sales/loan goals and support branch, department and credit union growth.
· Resolve problems and complex situations.
· Proactively recommends changes to procedures within area of responsibility
· Assist members with various types of member service (teller) transactions such as issuing checks, process stop payments, wire transfers, cash advances and may operate and maintain a cash drawer (as needed).
· Assist with ordering, re-issuing and capturing plastic cards.
· Works overtime, when requested by Branch Manager
· Brings to Branch Manager's attention upon discovery, any inconsistency or complications, which may hinder quality/efficiency and jeopardize our standards of service.
· Ensures quality in all processes including but not limited to new accounts , loans, disputes, wire transfers, IRA accounts.
· Ensures smooth branch operations and member satisfaction
· Assist with day-to-day operations such as buying/selling/verifying cash to vault; loading/balancing the CDM's & ATM's along with troubleshooting.
· Maintain a strong knowledge of credit union policies and procedures.
· Performs additional duties as assigned by Branch Manager or Supervisor.
Qualifications and requirements
· High school diploma or G.E.D. equivalent
· Minimum of one year financial institution experience. Combined sales and financial institution experience acceptable.
· Microsoft Office product knowledge preferred.
· Strong knowledge of financial institution policies and procedures, preferred.
· Problem solving and research abilities
· Working knowledge of lending regulations, procedures and laws, preferred.
· Working knowledge of all credit union products and services
· Must have the ability/stamina to work at least 35 hours a week.
· Availability to monitor branch and ATM machines on a rotation basis.
· Must be able to count cash, balance, perform calculations accurately and able to stand stationary for several hours at a time.
· Must possess excellent communication and interpersonal skills.
· Must possess excellent verbal and written communication skills.
· Ability to communicate in Spanish when needed preferred.
· Valid CA Driver's license and ability to provide proof of insurance if needed.
· Ability and desire to learn and work with a computerized system; to learn and follow established policies, procedures, and effectively market and educate our membership of our products and services.
Job Type: Part-time
Pay: From $21.21 per hour
Expected hours: 30 – 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
- Lending: 1 year (Required)
Ability to Relocate:
- El Centro, CA 92243: Relocate before starting work (Required)
Work Location: In person