Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
Duties:
- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately in the system
- Conduct outbound calling campaigns to follow up with customers
- Analyze customer feedback to improve service quality
- Perform data entry tasks to update customer records
- Utilize phone etiquette skills to handle customer interactions respectfully
Skills:
- Strong data entry skills with attention to detail
- Excellent customer service and communication abilities
- Familiarity with outbound calling techniques
- Ability to analyze customer needs and provide appropriate solutions
Benefits:
- Competitive salary
- Health insurance benefits
- Paid time off
- Career development opportunities
Requirements:
- Previous experience in customer service or call center
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 3 years (Preferred)
Location:
Work Location: Remote