Job description
Carlsbad is your gateway to California’s most charming and unforgettable escape. From world class resorts to quaint hotels, soak up the coastal splendor that is uniquely Carlsbad. Our resorts are situated among a variety of exciting activities with easy access to some of San Diego’s most popular attractions. Play a round or two of golf at the open and airy Crossings at Carlsbad, located within walking distance from our resorts. Spend the afternoon at LEGOLAND® California. Grab a coffee in Carlsbad Village before venturing to the vivid Carlsbad Flower Fields or taking a swim in the ocean at Carlsbad State Beach. Whether it’s the San Diego Zoo and Safari Park or the Del Mar Racetrack you’re interested in visiting, our resorts offer a convenient location where all the best attractions of our city are just a short drive away.
We are seeking a hospitality professional to round out our phenomenal resort team and represent our Marriott’s Westin and Sheraton Carlsbad Resort & Spa. The ideal candidate is vibrant, positive, energetic, and team-oriented and focused on achieving their personal goals and every aspect of the guest experience for the position of Server/In Room Dining $16.00 per hour plus tips
POSITION PURPOSE
This position takes orders and prepares room service trays in accordance with guests’ orders, ensuring the set-up and delivery of meals and beverages is consistent with Brand and departmental standards; serves in a timely, friendly, enthusiastic and professional manner; assists with table and tray removal service; completes all side work and ensure cleanliness and orderliness of table linen, dishes, silverware, etc.
ESSENTIAL FUNCTIONS
- Answering multiple phone lines at a time.
- Greeting our guests in a matter consistent with our brand and service standards.
- Suggesting up-sell items to complement or enhance the dining experience.
- Thoroughly inspects all orders to insure proper table and tray set up and ensures all standards are met before the order leaves the Room Service station.
- Communicates and works closely with kitchen staff and the Room Service Cashier Supervisor to ensure guest satisfaction.
- Pre-sets tables/trays for morning and evening rushes.
- Pre-stocks work station with necessary items.
- Sets up Room Service trays and tables per order.
- Stocks refrigerators with necessary supplies.
- Folds napkins.
- Walks halls to ensure cleanliness.
- Keeps set-up area clean and organized.
- Breaks down dirty dishes when returned and sends to appropriate areas.
- Utilizes appropriate glassware, china, silverware, and linen as task requires.
- Thoroughly inspects all orders to ensure proper table and tray set-up and to ensure all standards are met before the order leaves the Room Service station.
- Ensures that all timed orders and all other orders are delivered in accordance to time specifications.
- Provides tray retrieval service after the order has been consumed by conducting a “pull” at the mid to latter part of the shift or upon the guest’s request.
- Performs all other duties as assigned by supervisor or other management personnel.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak and understand the primary language(s) used in the workplace.
- Requires good communication skills.
- Must possess basic computational ability.
- Use math to figure costs and make change.
- Use eyes, hands, and fingers at the same time to operate an adding machine, calculator, or personnel computer.
- Deal with the public with tact and courtesy.
- Perform work that is routine and organized.
- Make decisions based on information that can be checked or verified.
· Must have satisfactory driving record.
· The Company’s Driver’s Insurance requirements must be met, including:
I. In order for a driver to be approved, the following criteria must be met:
1. Maximum of 1 moving violation in the last three years in combination with one at fault
1. accident.
2. Maximum of 2 moving violations in the last 3 years with no at fault accidents.
3. Maximum of 2 at fault accidents in the last 3 years with no moving violations.
4. No speeding over 80 miles per hour.
5. All drivers must be licensed for at least 3 years.
II. Any driver with any of the following in the last 3 years is unacceptable:
1. Conviction for an alcohol and/or drug related driving offense
2. Refusal to submit to a Blood Alcohol Content (BAC) Test
3. Failure to stop/report an accident and leaving the scene of an accident as defined by State
1. laws
4. Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle
5. Suspension, revocation, or administrative restriction of driver’s license within the last three
2. years
6. Conviction for reckless or careless driving
7. Racing
8. Passing a stopped school bus
9. Possession of a controlled substance
10. Making a false accident report
11. Three or more “Company Vehicle” physical damage claims in any twelve month period
12. Speeding (10+MPH over posted speed limit)
13. Conviction for attempting to elude a police officer.
III. As respects to Drivers under 25 years old, the following guidelines apply:
1. No drivers under 21 years’ old
2. Drivers between the ages of 21 and 25 will be considered so long as:
a. No driving of 15 passenger vans.
b. Clean MVR
c. Valid Driver’s License in effect for at least 3 years.
Physical Demands
· Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
· Position requires walking and being on ones feet for most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
· Must be able to exert well-paced ability to reach different restaurants and other departments of the resort on a timely basis.
· Must be able to exert well-paced ability in restaurant and hotel spaces.
· Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
· Must be able to lift up to 15 lbs. on a regular and continuing basis.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
· Requires manual dexterity to use and operate all necessary equipment.
· Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
- Must be minimum age to serve alcohol.
Education
- High school or equivalent education required.
Experience
- Previous Food & Beverage Serving Experience preferred.
- Previous Hospitality Experience Preferred.
Licenses or Certificates
- Current Food Handler's Card
- Current TIPS Certification
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.
Ownership:
This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa’s owner or operator.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Supplemental pay types:
Ability to Relocate:
- Carlsbad, CA 92008: Relocate before starting work (Required)
Work Location: In person