This req is for CSR for 1st shift
Position: Customer Service Rep
Shift: First Shift
Schedule: Monday-Friday 7:00am-3:30pm
Pay: $19.85
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work®
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AFFORDABLE medical, dental, and vision coverages offered
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PTO
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401(k) with generous company match
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Tuition reimbursement program
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CDL Program
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Excellent training and career advancement opportunities
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
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Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
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Maintain customer records and update account information.
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Maintain financial accounts by processing customer adjustments.
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Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
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Perform other duties as assigned.
Required Education and Experience:
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High School Diploma or Equivalent
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0-12 months of system, data entry or reporting experience
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0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 2020 North Polk Street Desoto, TX - 75115
Property Description: 1845 - Desoto TX SWRC
Property Number: 1845