The primary role of the Deskside Support Technician is to provide users with technical assistance for ABM systems, applications and tools. Technicians are aligned geographically, focusing mainly and the users in their particular area. However, the Technician is expected to resolve tickets from other users around the company when required. Working with the business units, the Technician will assist in the design of computer systems and solutions, including audio/visual equipment, training and education materials and off-site support when required.
POSITION REQUIREMENTS – ESSENTIAL FUNCTIONS, JOB KNOWLEDGE, EDUCATION/EXPERIENCE:
- Work with users to resolve issues escalated from the Level 1 help desk
- Provide assistance to users on the configuration and operation of ABM systems, applications and tools
- Provide, where appropriate, training and educational information to users to assist them with the operation of ABM systems
- Testing and evaluation of new systems and software when required
- Identifying and implementing process improvements
Ability to move/install monitors and technology equipment
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Education/Training:
- Bachelor's Degree in Information Technology or related field desirable
Microsoft Certified Technology Specialist certification is a plus
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Job Knowledge/Experience:
- Experience with System Center Configuration Manager or other desktop management systems desirable
- Deep understanding and familiarity with Microsoft desktop operating systems and productivity applications
- Experience with testing and troubleshooting PC's
- Excellent customer relationship skills
- The ability to work with a small, highly agile team
- The ability to adapt to rapidly changing requirements and strategies
- Experience with ServiceNow is a plus
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit:
https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf