SUMMARY:
This role assists the Sales team and performs Customer Service functions as outlined below.
Customer Service Duties:
- Answer questions from current and potential customers
- Answering phone calls routed to Sales and Customer Service
- Upselling products to current customers
- Placing orders for customers and sales representatives
- Other duties as required
Sales Assistant Duties:
- Working with sales representatives for order status, help with marketing collateral, etc.
- Assisting sales leadership with reporting, data entry, etc.
· Daily/Weekly reporting responsibilities for sales team:
o Daily/Weekly/Monthly Sales Reports
o Distribute Daily Inventory reports
o Distribute weekly Production Schedule reports
· Coordinate State Pharmacy licensing activities
o Act as point-person on all new/renewal licensing activities
o Coordinate paperwork responses/submissions
o Follow-Up on licensing status
· Administrate Salesforce CRM
· Perform marketing duties
o Coordinate & manage email “blasts” to prospective customers
o Collect competitive intelligence
o Assist Sales Team with marketing material
o Manage and coordinate Tradeshow attendance
§ Maintain tradeshow list and attendance responsibilities
§ Submit paperwork for tradeshow participation
§ Coordinate/Assist with travel arrangements
· Perform New Account onboarding activities
o Enter new accounts into LifeFile
o Send out “Welcome Packet” (to be developed) to new accounts
· Act as Customer Service Representative until activity warrants additional CSR’s
o Answer logistical questions from existing customers
· Perform Order-Entry when necessary
EDUCATION
- High School Diploma / GED Equivalent REQUIRED,
- College or equivalent PREFERRED
- Call center / switchboard / customer service (min 2 yrs experience) REQUIRED
- Pharmacy experience PREFERRED
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- switchboard: 2 years (Required)
- Call center: 2 years (Required)
Work Location: In person