Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
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Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
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Maintain customer records and update account information.
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Maintain financial accounts by processing customer adjustments.
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Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
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Perform other duties as assigned.
Required Education and Experience:
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High School Diploma or Equivalent
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0-12 months of system, data entry or reporting experience
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0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 9705 Hwy 225 La Porte, TX - 77571
Property Description: 4285 - La Porte TX SWRC
Property Number: 4285