Overview:
Pay: $16-18/hr
Pediatric Dental Associates is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients.
As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.
Schedule: Monday - 8:00am - 7:30pm Tuesday 8:00am - 5:00pm, Wednesday 8:00am - 5:00pm Thursday 8:00am - 4:00pm, Friday 8:30am - 3:30pm, Saturday 8:00am - 1:00pm (once a month)
Location: Philadelphia, PA
Responsibilities:
- Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
-
Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
-
Filing and scanning medical documents and office forms as directed
-
Verifying all patient demographic, health, pharmacy, and insurance information
-
Schedule and confirm patient appointments
-
Cleaning the front office work area and other maintenance assignments as directed
Qualifications:
- Motivated and willing to learn on the job
-
Experience working in the front desk area of a medical/dental practice preferred
-
Strong customer service skills; ability to communicate well
-
Demonstrated desire to work with children in a pediatric setting
-
Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines
What We Offer
We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:
-
Medical and Vision Insurance: You're eligible starting the first month after you join.
-
Dental Coverage: Enjoy this benefit with $0 premium.
-
401(k) Plan with Company Match: We help you plan for your future with our matching program.
-
Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
-
Employee Referral Program: Earn rewards for bringing talented individuals to our team.
-
Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
-
Pet Insurance: We understand the importance of furry family members too.
-
Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
- Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.
Who We Are
Pediatric Dental Associates is a thriving practice with locations in Philadelphia, Bucks County, Pennsylvania, and Cherry Hill, New Jersey. Founded in 1975, PDA has grown to serve 100,000+ patient visits annually. In addition, the practice operates leading pediatric residency programs through partnerships with Temple University Hospital and Cooper University Hospital. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.