Fetch Package is looking for an IT Support Technician to join our IT Team to provide network and help desk support to all internal Fetch team members and warehouse operations teams.
Fetch is a venture-backed startup solving the package problem for multi-family. Packages are sent to our warehouse, and we communicate directly with residents to coordinate secure and convenient door-to-door delivery. Fetch is currently operating in cities from coast to coast with additional plans for substantial growth.
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Create, maintain, and support standard Windows and Apple device configurations to be used organization-wide
- Set up and maintain network configurations, workstations, and hardware at all Fetch warehouses
- Collaborate with engineering teams in the testing, documentation, and implementation of new processes and procedures for software and hardware
- Work closely and build relationships with Fetch Package IT vendors
- Accurately monitor and track hardware and software inventory
- Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PCs, desktop application software, and peripheral devices; escalate issues as needed
- Quickly and professionally respond to technical support requests that come in via phone, email/ticketing system, and in-person
- Create technical documentation as required, including warranty documents, subscription information, and schedules
- Must be available to travel 10% of the time in supporting nationwide warehouse operations as necessary
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Minimum of 2 years experience providing technical support
- Strong problem-solving skills
- Ability to prioritize and manage multiple tasks simultaneously
- Familiarity with networking technologies, including TCP/IP, DNS, DHCP, and VPN
- Knowledge of Windows Desktop Operating Systems (Windows 10 Pro and Windows 11 Pro)
- Experience supporting Google Workspace environment
- Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, OSX, and Linux)
- Knowledge of project management methodology
- Experience with Cisco Meraki Network equipment
- Experience supporting Apple computers in a Windows Active Directory environment
- Knowledge supporting Google Credential Provider for Windows (GCPW) and Cisco Meraki MDM
- Bonus but not requirement CompTIA A+ or CompTIA Network +
- Bonus but not requirement Apple ACMT or ACSP Certification
- Bonus but not requirement MS certifications such as MCSE, MCSA, and MCITP
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Comprehensive compensation as well as benefits package
- We understand life can get hectic, for that we offer the option to work remotely
- Just like we value hard work, we also value a great work-life balance with unlimited PTO
- We’ve got you covered with health, dental and vision benefits
- We want to keep time on your side, so we offer a 401k plan for employees
At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!
Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.
Fetch is a last-mile off-site package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.
Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.
So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.