Role: Technical Support Analyst
Location:
Job Description
- Configuring New Hire Laptops
- Asset disposal and pick up.
- QR Conference Code Creation
- Filling Vending Machines
- Call Center Reconfiguration
- Processing laptops into/out of Legal Review
- Receiving equipment/updating equipment portal
- Asset Management (Audit scans, inventory, orders)
- Coordinating 3rd party Repair Services
- WPS Hot spares
- AV Room Sweeps
- This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
Skills:
Basic tech support and troubleshooting skills for Windows/Mac
Imaging and provisioning computers
Working with a ticketing system
Closing tickets and tasks
Supporting hardware audits
Assisting with hardware refresh
AV Room Sweeps
Asset Management Tasks (audit, vending, inventory)
Job Type: Full-time
Pay: $42,975.16 - $50,755.04 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person