Job Summary: The Bellperson is the first and last point of contact for hotel guests, ensuring a warm welcome and a fond farewell. Responsibilities include escorting guests to and from accommodations, providing orientation to property features, and offering assistance to enhance guest comfort, aligning with Forbes Standards of Excellence.
Job Responsibilities:
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Assist with guest arrival and departure, handling luggage with care.
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Aid in loading and unloading guest luggage during check-in and check-out.
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Address guest needs, questions, and special requests promptly.
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Collaborate with front desk staff for a seamless guest experience.
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Provide assistance with parking and answer phones courteously.
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Work with housekeeping and beach service teams as needed.
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Stay informed about daily hotel activities, group, and VIP arrivals.
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Maintain clean and presentable lobby, bell closet, and work areas.
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Handle any other reasonable guest requests.
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Perform additional duties as assigned by hotel management.
Education and Experience:
Knowledge, Skills, & Abilities:
Detail oriented and thorough
Active Listener
Knowledge of guest service operations
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to identify and resolve issues related to position independently
Ability to listen intently to guest while providing service
Ability to implement operations to achieve service excellence
Ability to work and lead in a diverse service setting
Physical Demands:
Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles
Must be able to lift up to 50lbs
Working Conditions:
Indoor and outdoor environment
Possible exposure to extreme heat or cold depending on season
Direct communication with guests at the front desk