Job Summary:
Fairfield Inn
16550 Midland Drive
Shawnee KS 66217
Call 913-248-4444 and schedule your interview with Katlin!
Hours available are 7am-3pm and 3pm-11pm.
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Maintain accurate records of guest interactions and transactions
- Operate phone systems, including answering calls and transferring them to the appropriate department or individual
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in customer service or hospitality is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in using computer systems and software applications
- Knowledge of hotel management systems is a plus
- Bilingual skills (English/Spanish) are highly desirable
- High school diploma or equivalent
At our company, we value our employees' contributions and offer competitive benefits packages. Join our team today to embark on an exciting career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Nights as needed
- Night shift
- Weekends as needed
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Shawnee, KS 66217 (Required)
Ability to Relocate:
- Shawnee, KS 66217: Relocate before starting work (Required)
Work Location: In person