The Hilton Garden Inn - San Diego/Rancho Bernardo is hiring a full time front desk agent for our 200 room hotel. We offer excellent benefits and access to the Hilton travel program. Apply now for immediate consideration.
```Duties```
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and reservation information
- Assist with concierge services such as booking transportation or making restaurant reservations
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
```Skills```
To succeed in this role, you should have the following skills:
- Hospitality: A genuine passion for providing excellent customer service and creating a welcoming atmosphere for guests.
- Phone etiquette: Ability to handle phone calls professionally, take accurate messages, and transfer calls to the appropriate department.
- Guest relations: Strong interpersonal skills to build positive relationships with guests and address their needs effectively.
- Guest services: Knowledge of hotel services and amenities to assist guests with inquiries and requests.
- Hotel management: Familiarity with hotel operations, including check-in/check-out procedures, reservations, and room availability.
- Front desk: Experience working at the front desk of a hotel or similar establishment is preferred.
- Night audit: Understanding of night audit procedures, including reconciling accounts and generating reports.
- Hospitality management: Knowledge of basic hospitality management principles is a plus.
- Multilingual: Proficiency in multiple languages is an asset.
If you are a dedicated individual with excellent communication skills and a passion for hospitality, we would love to hear from you. Join our team as a Front Desk Agent and help us create memorable experiences for our guests.
Job Type: Full-time
Pay: $17.50 - $18.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
Ability to Relocate:
- San Diego, CA 92128: Relocate before starting work (Required)
Work Location: In person