Odyssey Family Counseling Center is seeking a reliable and friendly Part-Time Front Desk Receptionist to join our team by working on Tuesday, Wednesday and Thursday. The ideal candidate will have excellent communication and organizational skills, a compassionate demeanor, and the ability to handle a variety of tasks efficiently. This position plays a crucial role in ensuring the smooth operation of our agency by managing front desk duties and providing administrative support to staff and clients.
Responsibilities:
Greeting and Assisting Clients: Welcome clients and visitors in a warm and professional manner. Check-In and check-out clients for appointments. Direct them to the appropriate staff or resources as needed.
Answering Phones: Manage incoming calls, route them to the appropriate personnel, and take messages accurately. Provide information about our services and programs to callers when necessary.
Scheduling Appointments: Follow scheduling protocols and guidelines to coordinate client appointments using scheduling software or manual systems. Ensure appointments are scheduled efficiently and confirm appointments with clients as needed.
Maintaining Records: Assist in maintaining accurate and up-to-date client records and administrative files. Ensure confidentiality and compliance with HIPAA regulations.
Handling Payments: Collect payments for services rendered, issue receipts, and process transactions accurately. Maintain records of payments received and reconcile them with daily reports.
Managing Mail and Correspondence: Sort and distribute incoming mail and packages. Prepare outgoing mail and correspondence, including letters, reports, and other documents.
Assisting with Administrative Tasks: Provide administrative support to staff, including data entry, filing, photocopying, and scanning documents. Assist with special projects and tasks as assigned.
Maintaining a Clean and Organized Reception and Lobby area: Keep the reception and lobby area tidy and organized. Ensure magazines, brochures, and other materials are stocked and displayed neatly.
Qualifications:
· High school diploma or equivalent required; additional education or training in office administration or related field preferred.
· Previous experience in a receptionist or customer service role preferred, ideally in a behavioral healthcare or non-profit setting.
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office equipment such as multi-line phones, fax machines, and photocopiers.
· Utilizes critical thinking to determine which processes to apply to specific situations
· Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
· Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
· Attention to detail and accuracy, particularly when handling sensitive information and financial transactions.
· Ability to maintain confidentiality and uphold ethical standards, especially when dealing with client information.
· Compassionate and empathetic attitude towards clients, staff, and visitors, with a commitment to providing excellent customer service.
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: No more than 24 per week
Benefits:
- Employee assistance program
Healthcare setting:
Medical specialties:
Schedule:
Experience:
- Behavioral Health or Medical Office: 2 years (Required)
Ability to Commute:
- College Park, GA 30337 (Required)
Work Location: In person