Welcome to French Florist!
Why Work Here?
Growing evolving company with positive culture, get in on the ground floor.
We are excited to introduce you to our fun and flower-filled life!
Job Description:
We are looking for a talented individual with Teleflora Dove Plus experience to join our team and as a Nationwide Order Specialist to coordinate with partner florists all over the U.S.
Your role is critical to ensure our customers have the best experience they've had with any florist, ever.
This is a fully remote position and only candidates with experience using Teleflora’s Dove Plus system for incoming and outgoing partner florist orders will be seriously considered.
Position can be full time or part time but hours will need to conform to an agreed schedule so we can be sure our customer’s orders are being serviced at the critical times of each day.
Successful applicants will possess:
Prior Teleflora Dove Plus experience is REQUIRED. If this is not mentioned specifically in your resume, you should add it to a cover letter or email because it is not negotiable. Your interview will involve YOU showing ME how to navigate the various pages inside the Dove Plus interface, so this cannot be stressed enough that you MUST already know the platform.
Customer service experience, telephone work and typing experience will be viewed positively.
Your work will include:
-- calling florists anywhere in the country to ask about their floral availability while considering the photo our customer wants us to replicate
-- sending and monitoring orders electronically via Dove Plus
-- occasional coordination of international floral deliveries
-- contacting customers who send flowers when florists need approval for substitutions
-- monitoring the team Slack channel during work hours for customers or florists calling to be transferred to your desk
-- accepting calls from customers calling to check order status
-- inputting confirmations to/from our systems into Dove Plus
-- effectively and cooperatively resolving issues when customers are disappointed
Cover letter and resume highly recommended.
To be seriously considered, you should send an email to the manager after you apply online at Angela (at sign) frenchflorist.com and let me know why you would be a great fit.
Looking forward to the prospect of having you on our team!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Schedule:
Application Question(s):
- How many years of experience do you have working with Teleflora's Dove or Dove Plus interfaces?
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote