THIS JOB IS FULLY REMOTE, AFTER AN IN-OFFICE TRAINING PERIOD AT OUR AUSTIN, TEXAS OFFICE. (LIKELY 3 WEEKS). WE ARE ONLY CONSIDERING CANDIDATES IN UTAH AND WASHINGTON
Your customer service skills will shine through in this construction industry role. This is the right fit for someone with great tenure, a positive attitude, and proven reliability.
What you'll be doing:
* Process incoming orders ensuring accuracy before scheduling job.
* Schedule customer measures and installations.
* Work with installers, managers, customers and stores when an installer has an issue on a job site to find the best possible resolution.
* Field calls from customers and stores, assist wherever possible.
Skills needed to be successful in this role:
* Excellent communication skills - Customer service is our number one priority. You must communicate professionally, and your upbeat attitude must shine through in your phone voice. The ideal candidate will also communicate well with management, the independent contractors who service our customers and our retail client.
* Self motivated - Much of the work is performed independently, and we are a fast paced office. Managing your time well and prioritizing job functions will be critical to performing your assigned tasks well, and supporting management.
* Computer Skills - Strong computer skills are critical for success in these roles. Typing, basic text editing skills, email management programs, and knowledge of the Microsoft Office suite are necessary.
Perks:
* Fully remote, following a training period
* Company is rapidly expanding, so there is room for growth
* We have medical, vision, dental and life insurance. We also have a matching 401k, vacation and PTO.
* Casual dress code
Previous experience in a construction industry role is preferred - BUT NOT REQUIRED. Strong tenure in previous positions, and customer service experience are more important. You must have demonstrated excellent attendance in your previous roles.
Bilingual preferred
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Education:
- High school or equivalent (Required)
Location:
Work Location: Remote