A Service Advisor/writer is our front line to superior customer service. They are the first person met when a customer visits our shop. They are expected to hone their skills in the management of business flow and acquire detailed knowledge of the products and services we sell.
The ideal Service Adviser has a high school diploma/GED, previous shop experience, excellent communication and organizational skills. Outstanding customer service skills and a strong desire to learn and grow with our business. An unrestricted driver's license and clean driving record are required.
Responsibilities:
- Greet customers with a smile and a helpful attitude.
- Carefully listen to the customer with regard to request or issue.
- Promptly arrange for vehicle service or repair action.
- Develop repair estimates based upon the technician's diagnosis.
- Monitor service/repair action and inform customer of progress.
- Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media).
- Perform customer follow-up courtesy call to ensure delivery met expectations.
- Perform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clientele.
- Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials.
- Perform administrative functions in support of management.
- Achieving targeted sales goals
- Perform general office housekeeping.
- Customer Satisfaction
- Professionalism
- Shop Safety
Qualifications:
- Post high school degree or coursework desired.
- Previous service writing experience
- Automotive technical knowledge
- Ability to work well under pressure and deadlines.
- Excellent motivator and team player.
- Excellent communication and organizational skills.
- Exceptional customer service skills.
- Impressive work ethic
Job Type: Full-time
Job Type: Full-time
Pay: $11.25 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
People with a criminal record are encouraged to apply
Experience:
- Service writing: 3 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person