Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Conduct outbound calls to follow up with customers or provide updates on their orders
- Perform data entry tasks to update customer information in our database
- Analyze customer feedback and provide suggestions for improving our products and services
- Maintain a high level of professionalism and phone etiquette at all times
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Ability to effectively handle difficult or irate customers with patience and empathy
- Proficient in data entry and navigating computer systems
- Experience with outbound calling is desirable
Benefits:
- Competitive salary based on experience
- Opportunities for career growth and advancement within the company
- Comprehensive training program provided
- Friendly and supportive work environment
If you are passionate about providing excellent customer service, have strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $1,000.00 - $1,200.00 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person