Job Overview:
We are seeking a reliable and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a positive experience for all. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist with Appointments and manage the schedule
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Assist with administrative tasks such as data entry, filing, and correspondence
Requirements:
- High school diploma or equivalent
- Previous experience in customer service preferred
- Proficient in using computer software such as QuickBooks, Microsoft Office Suite, and reservation systems
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Ability to work well under pressure and handle difficult situations calmly
- Ability to type accurately and transcribe information as needed
Please note that all positions at our company are paid positions. We offer competitive pay rates based on experience and qualifications.
If you are a motivated individual who enjoys providing exceptional customer service, we would love to hear from you. To apply for this position, please submit your resume highlighting relevant experience and skills.
Job Type: Full-time
Pay: $12.50 - $19.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to Commute:
- Hudson, IA 50643 (Required)
Work Location: In person