Position Summary:
Wellness Specialist I are responsible for providing patients a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transend. The Wellness Specialist role shares qualities between that of; a Consultative Sales Rep/Account Manager, and Strategic Health Adviser. The role of Wellness Specialist is a performance-based opportunity responsible for building and managing their own book of business, converting leads into sales through consultations and committing to on-going customer service. The position’s success relies upon repeated execution of consultative sales and customer satisfaction.
Duties and Responsibilities:
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Works directly with prescribing physicians to identify treatment plan for patients.
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Oversees and counsels’ patients on the execution of their treatment plan.
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Possesses detailed knowledge of Bio-identical Hormones, Peptides, SAMRS, overall Health & Wellness.
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Remains updated of any new product and regulatory changes in the industry.
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Demonstrates superior customer service and maintains relationships with assigned patient accounts.
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Updates each CRM profile with detailed and accurate information.
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Expected to maintain a high standard of professionalism in their verbal and written communications.
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Follows established sales operating procedures and best practices.
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Meets all performance expectations and regulatory requirements.
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Remains HIPPA compliant and represents the company in a unified fashion.
Knowledge, Skills and Abilities:
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Experience working with different account types (Medical Sales, Health, Wellness & Fitness Industries)
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High adaptability to an everchanging & challenging environment
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Ability to interact effectively with diverse customer base via phone, email and via Zoom.
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Excellent verbal and written communication skills
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Must be detail oriented and possess a high level of accuracy.
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Willingness to work collaboratively and ability to demonstrate effective teamwork.
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Ability to prioritize work and meet deadlines.
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Must be self-starter and results driven.
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Sensitivity to confidential documents and information
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Demonstrate the ability to build and sustain a strong network for their book of business.
Experience and Education:
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Previous experience in customer service, clinical administration, or related sales experience preferred.
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Proven track record of organically converting prospects into sales.
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Experience with CRM software, social medial applications & Microsoft Office
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Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone & other therapies.