The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.
THE JOB:
It is the responsibility of the Front Desk Representative to provide excellent customer service and create a safe and friendly environment for employees and guests by selling and assigning rooms, registering guests, determining credit, rendering bills, and receiving cash and credit payments. All duties are to be performed in accordance with federal, state, and local laws, regulations, and ordinances, as well as with department and Company policies, practices, and procedures.
STARTING PAY: $16.55 per hour
Welcomes, greets, interacts with, and assists guests in a professional manner throughout the guests’ stay.
- Provides excellent service to all guests with the property’s core service standards and brand attributes while staying alert to their needs.
- Exhibits a professional demeanor and willingness to assist all guests whenever possible.
- Answers property questions and provides accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions.
- Resolves guest complaints within the scope of authority, and notifies the supervisor of all unusual events, missing items, or alleged theft.
- Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
- Performs all check-in functions including, but not limited to, early check-in, late check-in, walk-ins, and verifying guest’s identity according to hotel policies and procedures.
- Extends late check-out and processes all check-out and express check-out functions including, but not limited to, preparation and close out of guests’ folios, collection of room keys, and providing directions to departing guests as needed.
- Provides quotes for room rates and up sells guests based on availability.
- Controls and issues room keys by producing initial keys for guests upon registration and secondary keys upon request in accordance with procedures.
- Verifies correct charges and credits are posted to the corresponding guest folio and collects payments for charges on guest folio.
- Provides accurate charge, processes credit cards, and exchanges foreign currency.
- Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift in accordance with proper cash handling procedures.
- Ensures all cash/credit transactions are in accordance with appropriate local, state, and federal regulations as directed by the Company.
- Answers multi-line phone system for guests, and provides assistance when necessary.
- Enforces the privacy and confidentiality of guests, and limits requests for information about guests in accordance with hotel policies. Ensures confidentiality of all property information.
- Reviews and coordinates room inventory and delivery with housekeeping and related departments to comply with guests’ requests.
EDUCATION and/or EXPERIENCE:
PERKS & BENEFITS:
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Wellness incentive programs to help you stay healthy physically and mentally
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Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
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Free meals in our employee dining room
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Free parking
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Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply