IMPORTANT: You must visit our official vacancy link and apply there. Please apply before/by 29 May 2024.
To apply, visit this link https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/18231 and follow the instructions. Please fill in all required fields and then submit your application.
Background
The United Nations Development Programme (UNDP) is hiring a UNDP Shop Customer Care and Fulfillment Associate to lead operations, shipping, customer care, fulfillment for the UNDP Shop (www.shop.undp.org). The UNDP Shop is a fast-growing e-commerce initiative that sells branded merchandise and products, empowering people around the world to promote the values of the Sustainable Development Goals.
Duties and Responsibilities
Under the supervision of the Brand and Marketing Specialist, and working closely with the E-commerce Operations Lead, the UNDP Shop Customer Care and Fulfillment Associate will:
- Lead on customer care and customer management, ensuring quality of service delivery
- Lead on the fulfillment of all orders received through the online platform including preparing shipment packages
- Lead and advise the management on improvements to the order fulfillment process
- Respond to user queries and manage customer relationships
- Process returns, refunds and exchanges including ensuring timely follow up with customers
- Support procurement and vendors management, and B2B order management.
- Manage stock/inventory and maintain stock room, assist in conducting the annual physical inventory verification exercise, ensuring accuracy of records and location of property and subsequent managers’ sign off
- Ensure full compliance and adherence to UN/UNDP's rules, regulations, policies and strategies
- Support the E-commerce Operations Lead with projects;
- Collaborate with the creative and marketing teams if/as needed;
- Support knowledge building and sharing in the office, contributing and collaborating with other colleagues as needed;
- Perform any other duties within the functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Note that due to the nature of the job, this position requires full-time office presence. (Work schedule to be determined with supervisor).
This position is for six (6) months with possibility of extension.
Required Skills and Experience
Education:
- Secondary education is required, or
- University Degree in Communications, Operations, Marketing, Liberal Arts, Logistics, Political Studies, Business Administration, or equivalent field will be given due consideration, but it is not a requirement.
Experience:
- A minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of progressively responsible in shipping, customer service, logistics or stock management is required
Required skills and competencies:
- Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based management systems, and advanced knowledge of spreadsheet and database packages
- Ability to move/lift heavy boxes (maximum x 50 lbs)
Desired additional competencies:
- Familiarity with using E-commerce platforms, i.e., Shopify
- Demonstrated ability to make decisions that align with strategy, vision, and mission of the UNDP Shop
- Experience in researching for new, innovative products
- Demonstrated experience in clearly communicating the value of a product or service
- Previous experience working with the United Nations is considered a plus
- Experience with e-commerce, operations, and/or marketing is considered an asset
Required languages at the working level:
- Fluency in written and spoken English.
- Working knowledge of another UN language is considered a plus.
Travel:
Travel is not envisaged for this NPSA contract
The following documents shall be required from the applicants
- Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references
- A cover letter (maximum length: 1 page) indicating why the candidate considers him/herself to be suitable for the position.
Disclaimer
Applicants need to be legally able to work in the US.
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IMPORTANT: You must visit our official vacancy link and apply there. Please apply before/by 29 May 2024. Link to apply: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/18231
Job Type: Full-time
Pay: From $4,000.00 per month
Benefits:
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- New York, NY 10017: Relocate before starting work (Required)
Work Location: In person