Overview: The Receptionist is the initial point of contact for members of the club. To be effective, staff needs to know club policies, club systems and serve as a positive first impression for visitors. Receptionist must be reliable – especially as it relates to timeliness – and flexibility – willing to take the initiative to solve member issues and contribute to an exceptional experience for all customers.
Duties and Responsibilities:
- Greet members and guests as they enter the club.
- Check members in to our court reservation system and review all waivers are signed.
- Answer questions and resolve issues that members and visitors may have.
- Understand and use the club’s software systems (Court Reserve and Outlook)
- Adhere to club and membership policies (scheduling court times, paying bills, etc.) to correctly resolve these issues.
- Always keep the front desk and reception room neat and tidy.
- Book playing time on the courts, confirm these, and manage court cancellations.
- Answer all incoming calls and emails and direct them to the appropriate person or take messages.
- Do rounds on the hour to make sure the Padel Lounge area, main lobby and locker rooms are tidy and stocked with supplies.
- Check the parking lot to make sure it’s clean and water the plants once a week in Summer.
- Verify the temperature of the Indoor Courts building.
- After each class or rental finishes verify the cleanliness of the Padel court including the glass walls.
- Report any possible malfunctions in the facility to the General Manager and Padel Director.
- Keep the Pro Shop well stocked and tidy at all times and report when reordering is needed.
- Reliable to comply with the work schedule once it has been published.
- Complete tasks assigned by the General Manager and Padel Director
- Follow facility opening and closing procedures.
- Become an expert in company systems: CourtReserve, LeagueApps, EZFacility
Skills Needed:
- Pleasant interpersonal manner
- Well organized, ability to multitask.
- Problem solving skills.
- Customer service skills
Software Skills
Basic knowledge of MS Word, Excel, Outlook
Please submit Resume/Cover Letter to: adela@centercourtclub.com
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person